Service Advisor

WeRecruit Auto Ltd; Norwich; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive service provider in Norwich is seeking a proactive Service Advisor. The role involves managing customer communications, liaising with technicians, and maintaining high levels of service. The ideal candidate has experience in customer service, particularly within the motor industry. Competitive salary offered with opportunities for growth.

Qualifications

• Experience in a busy and demanding environment.
• Excellent customer service skills.
• Motor industry experience is beneficial.

Responsibilities

• Make and take inbound and outbound calls effectively.
• Update customers on service requirements.
• Maintain high levels of customer service.

Skills

Customer service delivery

Interpersonal skills

Resilience and improvement

Job description

Overview

Role: Service Advisor – Location: Norwich, Norfolk – Hours: Full Time: 8.00am - 6.00pm Monday-Friday + 1 in 3 Saturday mornings 8.00am-1.00pm
Pay: £30,000 with OTE £35,000

We\'re seeking an organised and proactive Service Advisor / Aftersales Advisor for our Client\'s Main Car & Light Commercial Dealer in Norwich.

Responsibilities

• Making and taking inbound and outbound calls & dealing with e-mails in a courteous and effective manner;
• Being the go-between for Customers and Technicians - keeping customers updated with service requirements and activity on their vehicle;
• Liaising with other departments including Parts and Sales;
• Dealing with any customer complaints and escalating where necessary;
• Advising customers on work required to their vehicle, gaining authorisation for work to be completed;
• Maintaining a high level of customer service at all times with the aim of exceeding customer expectations.

Requirements

• Experience of delivering high levels of customer service in a busy and demanding environment - experience within the Motor Industry is highly beneficial;
• Excellent interpersonal skills and confidence dealing with customers;
• Results-focused and resilient - able to learn from feedback and make constant improvements to the customer service;
• Motor Industry experience and/or any technical knowledge of vehicle mechanics would be highly beneficial.

If you\'re ready to step into a role where organisation meets opportunity, and you want to grow your career as a Service Advisor in Norwich, we want to hear from you - apply to WeRecruit Auto with Job ID ST1753