Service Advisor

First Military Recruitment; Lancaster; On-site; GBP 27,000 - 37,000; Full time

Job summary

A reputable recruitment agency is seeking a Service Advisor in Lancaster to enhance customer satisfaction in the workshop. The role involves direct customer interaction, managing service bookings, and upselling automotive services. Ideal candidates will possess strong communication skills, an aptitude for customer care, and relevant technical experience. This permanent position offers a salary ranging from £27,000 to £37,000 per annum, with various employee benefits including flexible working hours and training support.

Benefits

28 days holiday including Bank Holidays

Generous company pension scheme

Health cash plan

Training for personal & professional development

Work wear provided

On-site parking

Cycle to work scheme

Qualifications

• Experience in customer service or automotive roles preferred.
• Ability to handle multiple tasks efficiently.
• Attention to detail in administrative functions.

Responsibilities

• Serve as the first point of contact for workshop customers.
• Book in work and explain service processes.
• Upsell additional services and parts.
• Maintain communication with customers regarding their vehicles.
• Ensure compliance with health and safety regulations.

Skills

Clear and confident communication

Customer care flair

Ability to multitask

Solid admin & IT skills

Full UK driving licence

Automotive or technical experience

Tools

MS Office

Sage 50c

Job description

Overview

First Military Recruitment are currently seeking a Service Advisor on behalf of one of our clients.

You’ll support customers every step of the way, from booking in, through progress updates to collection and after sales.

Working closely with an experienced Workshop Controller, Mechanics and Director you’ll ensure that every customer has a great experience from start to finish.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities for the Service Advisor

• First point of contact for all workshop customers.
• Explain process and book in work.
• Arrange transport for collections and deliveries.
• Use your skills to upsell additional workshop services & parts to maximise profitability for the business.
• Provide customer estimates.
• Produce job cards.
• Keep customers informed about progress & costs.
• Work with workshop team to ensure a smooth workflow.
• Order parts and book out stock for jobs as required.
• Collate information for invoicing & WIP.
• Monitor jobs against estimates and work with the team to resolve issues.
• Coordinate vehicle transport.
• Manage customer queries or issues in a professional manner.
• Ensure all health & safety, environmental and company policies and procedures are adhered to.

Skills and Qualifications for the Service Advisor

• Clear and confident communication with customers, suppliers and colleagues verbally and electronically.
• A flair for customer care.
• Ability to multitask.
• Solid admin & IT skills (MS Office etc). Sage 50c experience is desirable.
• Full UK driving licence (HGV Class 2 would be a bonus).
• Automotive, engineering or technical experience or an aptitude for the same.

Benefits for the Service Advisor

• Working hours 0830-1700 Monday – Friday (there is flexibility in this for the right candidate).
• 28 days holiday including Bank Holidays increasing with length of service.
• Generous company pension scheme.
• Health cash plan (after 1 year employment).
• Support & training for personal & professional development.
• Work wear provided.
• On-site parking.
• Pleasant location in Bentham, 30 mins from Lancaster.
• Cycle to work scheme.
• The position is permanent with a three-month probationary period.

Salary: £27,000 – £37,000 per annum

Location: Lancaster