Service Advisor

ACS Automotive Recruitment; Gorleston-on-Sea; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading car dealership in Great Yarmouth seeks a Service Advisor to bridge the gap between customers and the workshop, ensuring a smooth service experience. The ideal candidate has previous experience in a similar role, excels in communication and organisation, and is capable of upselling. The position offers a competitive salary of up to £30,000 plus bonuses, training, and career progression opportunities.

Benefits

Up to £30,000 basic + bonus scheme

Training and career progression

Staff discounts on cars, service, and parts

Pension scheme and company benefits

Friendly, supportive dealership team

Qualifications

• Previous experience as a Service Advisor in a car dealership or motor trade environment.
• Good organisational and IT skills (DMS experience an advantage).
• Full UK Driving Licence preferred.

Responsibilities

• Meet and greet service customers in the dealership.
• Manage bookings, job cards, and workshop scheduling.
• Upsell service plans, products, and accessories.
• Keep customers updated on progress, costs, and approvals.
• Ensure a professional handover on completion of work.
• Deliver outstanding customer service to increase retention.

Skills

Strong communication skills

Customer-facing skills

Organisational skills

IT skills

Ability to upsell products

Job description

Service Advisor - Car Dealership

The Role

We're looking for a Service Advisor to join a busy car dealership in Great Yarmouth. You'll be the key link between customers and the workshop, delivering excellent service and ensuring a smooth customer journey from booking to handover.

Duties

• Meet and greet service customers in the dealership
• Manage bookings, job cards, and workshop scheduling
• Upsell service plans, products, and accessories
• Keep customers updated on progress, costs, and approvals
• Ensure a professional handover on completion of work
• Deliver outstanding customer service to increase retention

Requirements

• Previous experience as a Service Advisor in a car dealership or motor trade environment
• Strong communication and customer-facing skills
• Ability to upsell products and meet targets
• Good organisational and IT skills (DMS experience an advantage)
• Full UK Driving Licence preferred

Benefits

• Up to £30,000 basic + bonus scheme
• Training and career progression with a franchised dealership
• Staff discounts on cars, service, and parts
• Pension scheme and company benefits
• Friendly, supportive dealership team

Apply today to join a leading car dealership in Great Yarmouth as a Service Advisor!

Here at ACS Automotive Recruitment we are recruiting across the UK for roles including Senior Service Advisors, Warranty Administrators, Service Administrators, Aftersales Advisors, Customer Service Advisors, Assistant Service Managers, and Aftersales Executives