Service Advisor

Hunter Knight Recruitment Ltd; Gloucester; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading automotive recruitment agency is seeking a dedicated Service Advisor to join their team in Gloucester. The ideal candidate will provide exceptional customer service, manage vehicle bookings, and ensure customer satisfaction. The role offers a competitive salary starting at £30,000, plus bonuses and excellent benefits including additional vacation days and training opportunities.

Benefits

An extra day off for your Birthday

23 days of annual leave plus Bank Holidays

Auto-enrolment pension

Wellness programme access

Qualifications

• Experience in a customer-facing role within the automotive industry is preferred.
• Ability to manage customer relationships effectively.
• Strong organisational skills to handle multiple tasks efficiently.

Responsibilities

• Dealing with customers and ensuring customer satisfaction.
• Keep customers updated on the progress of their vehicle.
• Booking in vehicles, ensuring convenient appointments.

Skills

Customer satisfaction

Communication skills

Workshop knowledge

Job description

Position Overview

Service Advisor

Salary: £30,000+ depending on experience + Bonus £34,000

Location: Gloucester

Hours: Monday to Friday days + Sat morns on a rota

Benefits

• An extra day off for your Birthday
• Business close 24 December and 27 December in 2025, so you can enjoy your time off over the festive period
• 23 days of annual leave per year PLUS Bank Holidays
• Four times death in service benefit
• Working for Motor Trader's 'Employer of the Year'
• Working for an official Great Place to Work™️ and UK Best Workplace
• Working for a Best UK Workplace for Wellbeing and Development
• Awarded Armed Forces Covenant Silver Award (RLS)
• Working with our award-winning team – we are Motor Trader's CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process
• Auto‑enrolment pension
• Self‑development journal
• Group Ranked 101 in SW Business Insider's Top 500 Companies
• Enhanced Maternity and Paternity pay policies
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)
• Mental Health First Aiders
• Reward and recognition programmes, including our annual Group Awards and opportunities to attend the Wembley box as a celebration of your hard work and dedication
• Annual appraisals programme and progression opportunities
• Manufacturer training and access to our in‑house training
• Long service recognition and annual leave increase after 5 years' service
• Branded uniform
• Charities of the Year programme, Army Sport sponsors and community engagement initiatives

Responsibilities

• Dealing with customers and ensuring customer satisfaction
• Utilise workshop loading and ensure it is up to date
• Regularly and proactively keep customers up to date with progress on their vehicle
• Booking in vehicles, ensuring appointments are convenient for the customer and department, in line with the workshop capacity
• Identify the customer requirements and where possible, supply an accurate fully inclusive costing
• Produce accurate job cards, invoices, estimates and related information
• Provide customers with full explanations of work carried out, making the most of any additional selling opportunities
• Produce warranty job cards in line with the manufacturers' policy and procedures
• Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs
• Liaise with the Parts Department to ensure availability of parts
• Take responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work
• Actively sell after‑sales services in a customer‑orientated manner (e.g., service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings

About the Role

Our client, an industry leading and award winning commercial vehicle dealership, is looking for a Service Advisor to join our team in Gloucester. If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule - this is the role for you!

We will accept your CV or you may call Suzanne on (phone number removed).