Service Advisor

Tallis Amos Group Ltd (TAG); England; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading service provider in the UK is seeking a Service Advisor for their Kemble depot. The role is crucial in managing customer service experiences and booking service appointments while driving account growth. Ideal candidates possess strong communication skills and some knowledge of agricultural machinery. Excellent pay and benefits are offered including a pension scheme and ongoing professional development opportunities.

Benefits

Excellent pay and benefits package

Pension scheme

Generous holiday allowance

Vitality Health

Ongoing professional development

Qualifications

• Strong knowledge and understanding of agricultural and/or turf machinery.
• Previous outbound sales activity.

Responsibilities

• Book service appointments and manage the customer service experience to drive success and account growth.
• Communicate with customers to market service and parts sales using the TAG CRM system.
• Allocate work to technicians via Gold and optimise workshop workflow.
• Monitor customer machinery through remote service tools and offer service.
• Provide quotations for repairs and update customers on repair lead times.

Skills

Excellent verbal and written communication skills

Strong sense of business development and commercial acumen

Job description

Overview

• Kemble, Wilshire, SN16 9SN
• GBP28-32k DOE and benefits package

Do you understand the difference between good and great customer service? Can you build relationships quickly, sometimes under difficult circumstances? Can you articulate the benefit of keeping high value machinery in perfect running order?

Tallis Amos Group are looking to hire a Service Advisor in our Kemble Cotswolds depot on the Gloucester and Wiltshire border. In the simplest terms the job entails booking of service appointments and ensuring customer success. The role is pivotal within the depot as it drives the growth of our service departments to ensure we maximise customer accounts that we hold whilst also delivering exceptional quality of service to our customers. The position is the main interface between the customer and service department, helping to delegate workshop workflow and the schedule of service, both in depot and mobile.

Reporting to the service managers, you will be making calls out directly to customers to market service and parts sales using the TAG CRM system. You will also receive calls and allocate work to the technicians via Gold to ensure that they are kept busy to maximise efficiency of their workload. There is responsibility to monitor customer machinery through remote service tools and contact them to prospect for service and parts in addition to allocating work to technicians based on criticality of repair and available inhouse expertise. Other duties include quoting for repairs, informing and updating customers on repair and part lead times as well as consulting with customers on part suitability.

Responsibilities

• Book service appointments and manage the customer service experience to drive success and account growth.
• Communicate with customers to market service and parts sales using the TAG CRM system.
• Allocate work to technicians via Gold, optimise workshop workflow, and manage service schedules in depot and mobile contexts.
• Monitor customer machinery through remote service tools and contact customers for service and parts opportunities.
• Provide quotations for repairs and update customers on repair and part lead times; advise on part suitability.

Qualifications

Essential Criteria

• Excellent verbal and written communication skills
• Strong sense of business development and commercial acumen

Desirable Criteria

• Strong knowledge and understanding of agricultural and/or turf machinery
• Previous outbound sales activity

Benefits

In return for this TAG offer you an excellent pay and benefits package, pension scheme, generous holiday allowance and also Vitality Health. In addition to this TAG are committed to the ongoing professional development of all staff and offer each team member the chance to hone their skill set through class leading CPD and in house training.

To discuss the role informally or find out any further information please get in touch with recruitment coordinator Guy Bunting or apply today.