Service Advisor

theo; East Hertfordshire; On-site; GBP 30,000 - 43,000; Full time

Job summary

A prestige franchise motor company in East Hertfordshire is seeking a Service Advisor to provide outstanding customer care and manage vehicle servicing. The ideal candidate has previous automotive experience and excellent communication skills. This role offers a competitive salary of £30,000 - £42,500 plus benefits. Don't miss this fantastic opportunity to advance your career!

Qualifications

• Previous experience in a similar role is essential.
• A passion to deliver a high standard of customer service.
• Bags of personality and can take dealing with customers in their stride.

Responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Identify and anticipate ways to achieve sales targets.
• Book in customer vehicles for servicing.

Skills

Customer service

Excellent communication skills

Administration skills

Job description

Service Advisor - Stansted

Salary: Basic £30,000 - £42,500 plus benefits

Working Hours: Monday - Friday, 8am – 5pm; Saturday on rota

The ideal Service Advisor

• Previous experience in a similar role is essential
• A passion to deliver a high standard of customer service
• Bags of personality and can take dealing with customers in their stride
• Excellent telephone and face‑to‑face communication skills
• Administration skills – be able to use computers with confidence and to organise and prioritise work

Service Advisor key responsibilities

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick‑up and delivery of customer vehicles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre‑arranged time frames
• Ensure the customer understands the service charges, what work will be or has been carried out, and involve technical advisers to answer queries where necessary

Previous Automotive Experience is Essential

If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige Franchise motor company, then APPLY today!

If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application