Service Advisor

TribePost Ltd; Dumbarton; On-site; GBP 30,000 - 36,000; Full time

Job summary

A local car service center is seeking a Service Advisor to join their team in Dumbarton. In this role, you will be the first point of contact for customers, ensuring excellent service and smooth workshop operations. Responsibilities include booking services, providing estimates, and managing customer queries. Ideal candidates will have strong communication skills and a proactive attitude, with previous experience being desirable but not essential. A commitment to quality and customer care is key in this role.

Benefits

Pension scheme

Overtime and bonus available

Travel expenses for qualifying candidates

Qualifications

• Previous experience in the motor trade or customer service role is desirable but not essential.

Responsibilities

• Booking vehicles in for servicing and repairs.
• Providing accurate estimates for customers.
• Liaising between customers and technicians.
• Updating customers on the progress of their vehicles.
• Handling invoices and payments.
• Managing warranty work.
• Maintaining service records.
• Ensuring all customer queries are dealt with in a professional manner.

Skills

Excellent communication and interpersonal skills

Strong organisational abilities

Ability to work efficiently under pressure

Proactive, customer-focused attitude

Basic IT skills

Job description

Westbridgend Garage are recruiting for a Service Advisor. Check it out now!

Location: West Bridgend, Dumbarton.
Salary: £30,576 – £35,490 per annum depending on experience
Contract: Full time, permanent.
Hours: Monday – Thursday 8am-5.30pm, Friday 8am-4.30pm
Benefits: Pension scheme, Overtime and bonus available, Travel expenses for the qualifying candidate

About us

Westbridgend Garage is a Ford Authorised Service and Warranty Repair Centre, offering a full range of servicing, repairs and manufacturer-approved warranty work on Ford vehicles.

We also provide servicing and repair work on all makes and models of vehicles.

With a long-established reputation within the local community, Westbridgend Garage continues to grow through our commitment to quality, reliability and customer care.

We are now on the lookout for a Service Advisor to join our team. If you are customer-focused, organised and passionate about the motor industry, we would love to hear from you.

About the role

As a Service Advisor at Westbridgend Garage, you will be the first point of contact for our customers, playing a key role in delivering outstanding customer service and ensuring the smooth running of our workshop operations.

Your responsibilities will include:

• Booking vehicles in for servicing and repairs
• Providing accurate estimates for customers
• Liaising between customers and technicians
• Updating customers on the progress of their vehicles
• Handling invoices and payments
• Managing warranty work
• Maintaining service records
• Ensuring all customer queries are dealt with in a professional and efficient manner

What we need from you

• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Ability to work efficiently under pressure in a busy workshop environment
• A proactive, customer-focused attitude
• Basic IT skills and ability to use workshop management systems
• Previous experience in the motor trade or customer service role is desirable, but not essential – full training can be provided
• A professional and friendly approach at all times

If you feel you have the skills and experience to be successful in this role then APPLY today!

Registered Office: 36B Speirs Wharf, Port Dundas, Glasgow, G4 9TG

Company Reg No. - SC372990 | VAT Reg No. - GB986160980