Service Advisor

KPI People; Croydon; On-site; GBP 29,000 - 35,000; Full time

Job summary

Join a busy franchised dealership in Croydon as a Service Advisor, responsible for providing excellent customer service, coordinating repairs, and managing invoicing. With a basic salary up to £29,000 and OTE reaching £35,000, this role offers a great benefits package and a work-life balance with no weekend shifts.

Benefits

Great Benefits Package

Qualifications

• 12 months Motor Trade Service Advisor experience.
• Full UK Driving Licence.
• Franchised Dealership Experience preferred.

Responsibilities

• Meet and greet customers and explain work required on vehicles.
• Complete courtesy car insurance paperwork accurately.
• Invoicing work carried out and explain invoices to customers.

Skills

Customer Service

Communication

Invoicing

Tools

Kerridge

Pinnacle

Job description

Service Advisor – Croydon -
Basic Salary - up to £29,000 –
OTE - £35,000 –
Great Benefits Package -
Monday - Friday only (No Weekends) -

Our client, a busy franchised main dealership in Croydon has the requirement for a Service Advisor to join their successful Aftersales team.

Responsibilities

As a Service Advisor your responsibilities will include:

Meet and Greet Customers.
Explain to customers the work due to be carried out on their vehicle.
Accurate completion of courtesy car insurance paperwork.
Calling customers with progress updates and advise of any work needed.
Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
Invoicing work carried out.
Invoice explanation and taking payment.
Quoting, introducing and selling of Service Plans.
Ensuring all Warranty paperwork is correctly completed.
Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements:

12 months Motor Trade Service Advisor experience
Full UK Driving Licence

Desirable Requirements:

Franchised Dealership Experience
Kerridge or Pinnacle Experience

Remuneration & Benefits

Basic Salary of up to £29,000 DOE
On Target Earnings of £35,000
Monday - Friday only (No Weekends)
Great Benefits Package

Working Hours

Monday to Friday 8am – 6pm
No weekends