Service Advisor

CCA Recruitment Group; City of Edinburgh; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A recruitment agency in the UK is seeking a Service Advisor to act as a key link between customers and workshops. This role involves excellent communication and problem-solving skills, operating in a fast-paced environment. Experience in the motor trade is preferred, but strong customer service backgrounds will also be considered. The position offers a competitive base salary of £26,500 - £28,500, along with potential earnings exceeding £35,000 through commission, and no weekend working.

Benefits

Uncapped commission on service plans

Extensive training available

Departmental bonuses for team success

Career progression opportunities

Access to an Accelerator Programme

Qualifications

• Experience in the motor trade as a Service Advisor is highly desirable.
• Strong customer service experience from frontline roles.
• Ability to manage multiple priorities and remain organised.

Responsibilities

• Act as a link between customers and workshops.
• Handle customer interactions and problem-solving.
• Deliver outstanding customer service.

Skills

Service Advisor experience

Customer service background

Calm under pressure

Effective communicator

Proactive in sales

Job description

Overview

Job Title: Service Advisor

Location: Multiple sites across Scotland (Edinburgh, Stirling, Newbridge, St Andrews, Coldstream)

Hours: 42 per week, Monday to Friday only (no weekends)

Salary: £26,500 - £28,500 base + OTE £35,000

Role

We are recruiting Service Advisors to act as the vital link between our customers and workshops. This is a fast-paced, customer-facing role requiring professionalism, organisation, and resilience. Every day will be different, involving customer interaction, problem-solving, and delivering outstanding service.

What We're Looking For

• Previous Service Advisor experience in the motor trade (highly desirable).
• Strong backgrounds in customer service (hospitality, call centres, or frontline services) will also be considered.
• Calm, organised, and able to manage multiple priorities effectively.
• Confident communicator with the ability to handle difficult conversations professionally.
• Proactive, with the ability to upsell service plans and added-value products.

What's in It for You?

• On-target earnings of £35,000 with uncapped commission on service plans.
• No weekend working - Monday to Friday only.
• Departmental bonus when team targets are achieved.
• Extensive training, including on-the-job, manufacturer-led, and specialist courses.
• Career progression opportunities into Workshop Control, Warranty, Supervisory, Aftersales, and Service Management.
• Access to Eastern Western's Accelerator Programme for long-term career development.

Working Hours

Contracted: 42 hours per week

Days: Monday to Friday (no weekends)

Typical Hours: 08:00 - 18:00 (with some sites offering staggered start times: 07:00 / 08:00 / 09:00)

The Challenge

This role offers real variety - from booking in vehicles and updating customers to handling invoices, calls, and walk-ins. It is a high-volume, fast-paced environment that can be challenging but is also highly rewarding for the right individual.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database