Service Advisor

Venatu Consulting Ltd; Caddington; On-site; GBP 20,000 - 30,000; Full time

Job summary

A busy dealership in the United Kingdom is seeking a motivated Service Advisor to provide outstanding service and ensure a smooth customer experience. The ideal candidate will have previous experience in a similar role or a strong customer service background. Key responsibilities include greeting customers, booking vehicles, updating on service progress, and ensuring satisfaction at all times. This is a temporary position, ideal for those looking for their next opportunity in a supportive environment.

Qualifications

• Experience as a Service Advisor is essential.
• Experience using CRM Systems is required.
• Ability to deliver excellent customer service in a fast-paced environment.

Responsibilities

• Greeting customers and acting as the main point of contact.
• Booking vehicles in for service and repair work.
• Liaising with technicians and updating customers on progress.
• Preparing job cards, invoices, and relevant paperwork.
• Ensuring customer satisfaction at all times.

Skills

Customer service

Communication

Organizational skills

Tools

CRM Systems (Pinnacle, Kerridge, CDK)

Job description

Permanent Position

We are looking for a Service Advisor to join our busy dealership on a temporary basis. As a Service Advisor, you will be the first point of contact for our customers, providing outstanding service and ensuring a smooth and professional experience from start to finish.

The ideal Service Advisor will be confident, customer-focused, and able to communicate clearly both face‑to‑face and over the phone. Previous experience as a Service Advisor in the automotive industry is desirable, but we are open to candidates with strong customer service backgrounds who can quickly adapt to the role of a Service Advisor.

Responsibilities as a Service Advisor

• Greeting customers and acting as the main Service Advisor point of contact.
• Booking vehicles in for service and repair work.
• Liaising with technicians and updating customers on progress.
• Preparing job cards, invoices, and relevant paperwork as a professional Service Advisor.
• Ensuring the highest level of customer satisfaction at all times.

Requirements for the Service Advisor role

• Experience as a Service Advisor (essential).
• Experience using CRM Systems (such as Pinnacle, Kerridge or CDK).
• Strong organisational and communication skills.
• Ability to deliver excellent customer service in a fast‑paced environment.
• A positive attitude and team‑player mentality, essential for a successful Service Advisor.

This is a fantastic opportunity for a motivated Service Advisor to join a supportive dealership team on a temporary basis. If you are an enthusiastic Service Advisor looking for your next role, we'd love to hear from you.

Apply today to become our next Service Advisor