Service Advisor

ACS Recruitment Solutions; Buckingham; On-site; GBP 27,000 - 35,000; Full time

Job summary

A UK-based recruitment agency is seeking a proactive Service Advisor for their HGV and car workshop in Buckingham. The role involves booking vehicles, managing customer inquiries, and supporting workshop efficiency. Candidates should have a minimum of 3 years of automotive experience and strong customer service skills. The position offers a full-time schedule from Monday to Friday, with a competitive salary and supportive work environment.

Benefits

22 days annual leave + Bank Holidays

Supportive workshop environment

Monday to Friday working pattern

Qualifications

• Minimum of 3 years experience in the automotive sector, preferably HGV or car.
• Strong professional telephone manner and customer service skills.
• Capable of multitasking in a busy environment.

Responsibilities

• Book customer vehicles into the workshop and create accurate job cards.
• Answer incoming calls and handle customer enquiries.
• Manage the breakdown line and process customer payments.

Skills

Customer service skills

Automotive industry experience

Multitasking ability

Organisational skills

Proficient in computer systems

Job description

Job Description

Service Advisor – Front Desk (HGV & Car Workshop)

Location: Buckingham, MK18 1DR

Salary: £27,000 – £35,000 per annum (DOE)

Hours: Monday–Friday, 8:00am–5:00pm (30‑minute lunch)

Job Type: Full-time, Permanent

Overview

We are seeking a proactive and customer‑focused Service Advisor to join our front desk team within our busy HGV and car workshop. This is a fast‑paced, varied role supporting customers, technicians, and the wider service department. Previous experience within the automotive sector (HGV or car) is strongly preferred.

Key Responsibilities

• Book customer vehicles into the workshop and create accurate job cards.
• Answer incoming calls and handle customer enquiries professionally.
• Manage the breakdown line, logging details and raising immediate job cards.
• Book M.O.T appointments and process customer payments.
• Provide regular updates to customers regarding the progress of their vehicle.
• Request purchase order numbers and ensure all documentation is accurately recorded.
• Scan and process MOT paperwork in line with compliance requirements.
• File job cards and maintain organised service records.
• Work closely with technicians and service managers to support workshop efficiency.

Required Experience & Skills

• Automotive industry experience (HGV or car): minimum 3 years preferred
• Strong customer service skills with a confident and professional telephone manner.
• Ability to multitask and work in a fast‑paced environment.
• Excellent organisational skills and attention to detail.
• Confident using computer systems and service booking software.
• Reliable, proactive, and able to work independently as well as part of a team.
• Ability to commute to Buckingham (MK18 1DR) or relocate before starting work.

Benefits

• Salary £27,000–£35,000 per year (depending on experience)
• 22 days annual leave + Bank Holidays
• Monday–Friday working pattern (no weekends)
• Supportive and friendly workshop environment