Service Advisor

Hedin Automotive London Ltd; Bromley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Bromley is seeking a Service Advisor who will act as the main point of contact for customers. This role requires an individual proficient in managing service processes and delivering exceptional customer service. The ideal candidate will have strong communication skills and experience in a similar role. The company offers a competitive salary, benefits package, and opportunities for professional development in a supportive environment.

Benefits

25 days annual leave plus bank holidays

Exceptional discounts on vehicles

Life insurance

Employee assistance program

Cycle to Work scheme

Pension plan enrollment

Qualifications

• Proven experience in a customer service or service advisor role in a fast-paced environment.
• Exceptional organizational abilities to manage multiple tasks.
• Clear communicator with skills in building rapport.

Responsibilities

• Deliver exceptional customer service and understand customer needs.
• Manage service appointment scheduling and vehicle check-in processes.
• Liaise with technicians for accurate time estimates.

Skills

Customer service experience

Organizational skills

Effective communication

Proficiency in CRM software

Problem-solving skills

Attention to detail

Commitment to customer satisfaction

Team collaboration

Tools

CRM and service management software

Job description

Join the team at Hedin Automotive Mercedes-Benz......

An exciting opportunity has arisen at Mercedes-Benz of West Bromley for a Service Advisor. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.

About Hedin Automotive

Hedin Automotive operates across several Mercedes-Benz sites in South London, including Brooklands, Croydon, West Bromley, and Dartford. We are committed to providing the highest standard of service and quality to our esteemed customers.

Overview of role

The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.

Key Responsibilities

• Deliver exceptional customer service by understanding customer needs and expectations.
• Manage service appointment scheduling and vehicle check‑in processes effectively.
• Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
• Handle customer inquiries and provide expert advice on service and repair options.
• Ensure all documentation is complete and accurate, and maintain customer records meticulously.
• Adhere to Mercedes‑Benz service standards and guidelines to maintain brand integrity.
• Present and sell additional repairs to customers.

Ideal Candidate Profile

We are searching for a candidate who displays excellent interpersonal skills and has a genuine enthusiasm for customer service and collaborating as part of a team. The successful candidate will possess the following attributes:

• Proven experience in a customer service or service advisor role within a busy, fast‑paced automotive department.
• Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high‑pressure environments.
• Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers.
• Proficiency in using CRM and service management software.
• A proactive approach to problem‑solving and a keen attention to detail.
• Dedication to maintaining high standards of customer satisfaction and service excellence.
• Desire to work collaboratively with wider team colleagues.
• Right to work in the UK.
• Full UK manual driving licence.

Summary of role

• Location: Mercedes-Benz and smart – West Bromley, SE26 4PR
• Working Hours: 45 hours per week
• Schedule: Monday to Friday, 8:00am to 6:00pm, with occasional Saturdays on a rota basis for time off in lieu.

What we offer

• We offer a competitive salary and benefits package.
• 25 days annual leave plus bank holidays.
• Exceptional discounts on Mercedes‑Benz vehicles and accessories.
• Long service awards.
• Life insurance.
• Employee assistance program offering support on wellbeing and finances.
• Preferential rates for vehicle service and maintenance for you and your family.
• Discounts on retail, dining clubs and activities through membership programme.
• Cycle to Work scheme.
• Enrolment in an employee pension plan.
• Access to opportunities for ongoing professional and personal development.
• An inclusive, supportive, and dynamic work environment.

We look forward to receiving your application and possibly welcoming you to our team!

Hedin Automotive is dedicated to equality and diversity in the workplace. We celebrate diversity and encourage applicants from all backgrounds to embark on a professional journey with us, contributing to our story of success.

Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.

Discover more about Hedin Automotive and the opportunities available by visiting our website at Career Opportunities at Hedin Automotive - Hedin Automotive London Ltd.

Prompt submission of applications is encouraged to secure your place in our selective recruitment process.