Service Advisor

Sytner Group; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive group in Bristol is seeking a motivated Service Advisor to join their team. This role emphasizes outstanding customer care and communication, acting as a vital link between customers and the workshop. Ideal candidates should be eager to learn and possess a customer service background. Training is provided. The position includes flexible working hours and an industry-leading benefits package.

Benefits

Enhanced holiday entitlement

Industry-leading maternity, paternity, and adoption pay

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

Paid community and voluntary work days

Qualifications

• No previous experience is necessary; all eager learners are welcome.
• Must have Service Advisor experience within the automotive industry.
• Training through in-house and manufacturer courses will be provided.

Responsibilities

• Provide outstanding customer care and act as a link between customers and the workshop.
• Inform customers about vehicle servicing updates.
• Liaise with technicians to ensure timely completion of vehicle services.

Skills

Customer service background

Organizational skills

Attention to detail

Communication skills

Tools

Kerridge

Job description

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Service Advisor at Sytner Jaguar Land Rover Bristol

We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Jaguar Land Rover Bristol.

As a Service Advisor, you will provide outstanding customer care and act as the vital link between our customers and the workshop. Your responsibilities will include informing and consulting on vehicle servicing, keeping customers updated at every stage, and liaising with technicians about vehicle statuses to ensure timely completion. You will also advise customers on our products and services.

This role requires a focus on customer care, building rapport, and understanding customer needs. Sytner Service Advisors typically work flexible hours, including weekends, to provide high levels of service.

About you

No previous experience is necessary; we welcome applications from individuals eager to learn and grow. Training will be provided through our in-house Learning & Development team and manufacturer courses by Jaguar Land Rover.

Ideally, you will have excellent organizational skills, attention to detail, and a strong customer service background. Knowledge of Kerridge is advantageous but not essential. Candidates must have Service Advisor experience within the automotive industry as a minimum requirement.

Why Sytner?

We offer an industry-leading benefits package and foster an environment where everyone feels valued and can reach their full potential. Benefits include:

• Enhanced holiday entitlement, including bank holidays
• Industry-leading maternity, paternity, and adoption pay
• Recognition of long service
• Discounted car schemes
• High street discounts
• Discounted gym memberships
• Cycle to work scheme
• Paid community and voluntary work days

We are committed to diversity and inclusion and welcome applications from all backgrounds. Adjustments can be requested for interviews and the recruitment process.