Service Advisor

CCA Recruitment Group; Bellshill; On-site; GBP 26,000 - 29,000; Full time

Job summary

A recruitment agency is seeking a confident Service Advisor for a busy workshop environment in Bellshill. In this customer-facing role, you will manage inquiries, coordinate with technicians, and upsell services. Ideal candidates will have strong customer service backgrounds and the ability to handle challenging situations with professionalism. The position offers a competitive OTE of £35,000 and weekends off.

Benefits

Extensive training

Clear career progression

Departmental bonus

Qualifications

• Previous experience as a Service Advisor in the motor trade is highly desirable.
• Strong backgrounds in customer service will also be considered.
• Calm, organised, and able to manage multiple priorities effectively.

Responsibilities

• Act as the link between customers and workshops.
• Coordinate with technicians and manage customer inquiries.
• Handle difficult conversations professionally.

Skills

Customer service experience

Strong communication

Ability to upsell

Organisational skills

Job description

Overview

Job Title: Service Advisor

Location: Multiple sites across Glasgow (Bellshill and Govan)

Hours: 42 hours per week, Monday to Friday only - no weekends

Salary: £26,500 - £28,500 basic OTE £35,000

What You'll Do

We\'re looking for confident, customer-focused Service Advisors to become the essential link between our customers and our busy workshops. This is more than just a desk job - it\'s fast-paced, people-driven, and full of variety. One moment you\'ll be reassuring a customer, the next you\'ll be coordinating with technicians or spotting opportunities to add value. If you thrive on challenge, enjoy building relationships, and want every day to feel different, this is the role for you.

What We're Looking For

• Previous experience as a Service Advisor in the motor trade is highly desirable.
• Strong backgrounds in customer service (hospitality, call centres, retail, or service industries) will also be considered.
• Calm, organised, and able to manage multiple priorities effectively.
• Strong communicator who can handle difficult conversations with professionalism.
• Proactive, with the ability to upsell service plans and additional products.

What You'll Get in Return

• Realistic OTE of £35,000, with uncapped commission on service plans.
• Monday to Friday only - enjoy your weekends off.
• Departmental bonus when team targets are achieved.
• Extensive training, including on-the-job, manufacturer-led, and specialist courses.
• Clear career progression into Workshop Control, Warranty, Supervisory, Aftersales, or Service Management.
• Access to Eastern Western\'s Accelerator Programme for long-term career development.

Working Hours

42 hours per week

Monday to Friday only (no weekends)

Standard: 08:00 - 18:00 (some sites offer staggered starts at 07:00 / 08:00 / 09:00)

The Challenge

This is a high-volume, customer-facing role where no two days are the same. From booking in vehicles and updating customers to handling invoices, calls, and walk-ins, you\'ll be at the heart of a busy, fast-paced environment. It can be demanding, but for the right individual it\'s also highly rewarding and offers real scope for career growth.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail