Service Advice and Support Officer

Bolton at Home; Bolton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community service organization in Bolton is seeking a Service Advice & Support Officer to provide high-quality administrative support and advice services. This frontline role involves acting as a key contact for customers, maintaining accurate records, and supporting the delivery of Care & Repair services. The successful candidate will possess strong customer service and organizational skills, ensuring efficient processing of grants and invoices while promoting a customer-centric approach.

Qualifications

• Experience in a customer-facing administrative role is required.
• Proficiency in handling telephone inquiries and providing clear advice.
• Ability to maintain accurate records on IT systems.

Responsibilities

• Act as a first point of contact for customer enquiries.
• Support delivery of Care & Repair services through administrative processing.
• Maintain accurate records to support service delivery.

Skills

Customer service skills

Organisational skills

Administrative skills

Job description

Join our team as a Service Advice & Support Officer

Were looking for a friendly, organised and customer-focused Service Advice & Support Officer to join our Bolton Care & Repair team. This is an important frontline support role, providing high-quality administrative and advice services that help customers access essential supportsuch as Disabled Adaptations, Home Improvement Assistance and the Handyperson Service. Youll support customers as a key point of contact, delivering excellent service while ensuring records and processes are accurate.

Key Responsibilities

• Act as a first point of contact, handling telephone enquiries and providing clear advice to customers.
• Support the delivery of Care & Repair services through accurate administrative and financial processing.
• Process grants, purchase orders and invoices in line with required procedures.
• Maintain accurate records on IT systems to support service delivery and performance reporting.
• Provide general administrative support and assist with maintaining asset and service records.
• Promote Care & Repair services and support a customer‑focused approach

What youll need to succeed

Proven experience in an administrative or…