Service Administrator

Sopra Steria's Aerospace; Cheltenham; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading aerospace firm is seeking a dedicated IT Service Manager to join its Aerospace, Defence and Security team in Cheltenham, England. The role involves monitoring service delivery and ensuring exceptional client engagement while collaborating closely with a senior service manager. Required skills include a strong background in IT services, excellent communication, and organisational skills, along with a proactive approach to service excellence. Join us for a fulfilling career that values work/life balance.

Qualifications

• Background in IT services.
• Experience in contract management is preferred.
• Relevant sector experience.

Responsibilities

• Monitor and measure service delivery against performance indicators.
• Deliver services within agreed scope and quality measures.
• Support continuous service improvement.
• Ensure effective client engagement and report issues.
• Identify and manage service risks.

Skills

Good communication skills

Organisational skills

Ability to work collaboratively

Proactive attitude

Experience with SLA reporting

Education

Professional Service Management qualification (e.g., ITIL)

Membership of a recognised IT body

Job description

Are you passionate about delivering high-quality IT services and building strong client relationships? Join our Aerospace, Defence and Security (ADS) team and play a key role in supporting service delivery for critical projects. This is a full-time, on-site role based in the Cheltenham, Gloucestershire area, where you'll work closely with a senior service manager to ensure smooth operations and outstanding client engagement.

What you'll be doing

• Monitoring and measuring service delivery against performance indicators to demonstrate achievements against contract and SLA expectations.
• Delivering services within agreed scope, timescales, financial and quality measures.
• Supporting continuous service improvement and evolution through proactive engagement.
• Ensuring effective client engagement and timely reporting of critical issues.
• Identifying and helping lead service risks.
• Championing delivery methodologies and tools.
• Understanding of service delivery models.
• Experience with SLA reporting and Key Performance Indicators.
• Background in IT services.
• Good communication and organisational skills.
• Ability to work collaboratively with internal and external partners.
• A proactive attitude with a focus on service excellence.

It would be great if you had

• Experience in contract management.
• Membership of a recognised professional IT body.
• Professional Service Management qualification such as ITIL.
• Relevant sector experience.

Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK's Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets.

Although this role is advertised as full‑time, we believe that flexibility at work can promote work/life balance, increase motivation, reduce stress and improve performance. We support different ways of working and encourage you to talk to us about what might be possible.