Service Account Manager

Cento; City Of London; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading security services provider in the UK is looking for an experienced Service Account Manager to oversee service delivery across multiple client locations. The successful candidate will ensure high service standards and manage client relationships, all while meeting contractual SLAs. This role is perfect for someone with a strong technical background in security systems, especially CCTV and access control, who has transitioned from engineering to management. The position offers a competitive salary and the potential for career growth.

Qualifications

• Experience in a Service Manager or Account Manager role in security systems.
• Strong technical knowledge of CCTV and access control systems.
• Background as a field engineer within security systems.

Responsibilities

• Manage day-to-day service delivery across multiple security sites.
• Act as the main point of contact for key clients.
• Monitor engineer performance and SLA compliance.

Skills

Client management

Data analysis

Communication

Service delivery

Technical knowledge of security systems

Tools

CCTV systems

Access Control systems

C-Cure

Lenel

Gallagher

Job description

Service Account Manager - Security | South East (home-based, client sites within the M25) | Up to £55,000 depending on experience + car / allowance

Key Responsibilities

• Manage day-to-day service delivery across multiple security sites
• Act as the main point of contact for key clients
• Monitor engineer performance and SLA compliance
• Analyse service data and produce performance reports
• Oversee small works, surveys and service improvements
• Coordinate with engineers, subcontractors and internal teams
• Identify opportunities to improve service and grow accounts
• Ensure all works comply with industry standards and regulations

Technical Focus

• CCTV systems
• Access Control
• Intruder alarms (basic)
• Enterprise platforms such as:
  • C-Cure
  • Lenel
  • Gallagher

Experience

• Background as a field engineer within security systems
• Previous experience in a Service Manager / Account Manager role
• Strong technical knowledge of CCTV and access control systems
• Experience managing enterprise-level sites
• Ability to interpret data and manage SLA performance
• Excellent communication and client management skills
• Organised, proactive and commercially aware

Overview

We are seeking an experienced Service Account Manager to oversee service delivery across a portfolio of client sites. This role is ideal for someone with a strong technical background who has progressed from engineering into management and understands enterprise-level security systems.

You will be responsible for maintaining high service standards, managing client relationships, and ensuring contractual SLAs are consistently achieved