Server / Waiter / Waitress

Heartwood Inns; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality group is looking for a Waiter/Waitress for a new site opening in Southgate, London. This role offers competitive pay based on the National Living Wage plus TRONC, alongside bespoke training and progression opportunities. The ideal candidate should possess excellent interpersonal skills, flexibility, and a passion for high-quality service. Join a multi-award-winning team and be part of a vibrant community focused on delivering exceptional guest experiences.

Benefits

Pay based on National Living Wage + TRONC

Bespoke training and development

Employee Assistance Program

Instant pay access through EarlyPay

Enhanced Maternity & Paternity leave

Referral Bonus up to £1,500

50% off food at venues

Discounts via Reward Gateway

Cycle to Work Scheme

Qualifications

• You’re a people person with great interpersonal skills and love making guests feel special.
• You’re flexible, reliable, and passionate about delivering excellent service.
• Have an interest in great quality food and high standards.

Responsibilities

• Deliver excellent service to guests in a hospitality setting.
• Make guests feel special and valued.
• Work as part of a team to create a warm and genuine atmosphere.

Skills

Interpersonal skills

Flexibility

Passion for service

Interest in quality food

Job description

Waiter / Waitress

New Site Opening Jan / Feb 2026 – The Woodman, Southgate,London N13 4BD

We are thrilled to announce the opening of The Woodman , a stunning new Heartwood Inn in the beautiful town of Southgate, North London. Just a stone’s throw from Southgate Tube and Grovelands Park, this historic site is undergoing a full refurbishment and stylish Heartwood redesign — plus an exciting new extension to elevate the guest experience.

Recruitment open days

We are holding interviews at :

The Prince of Wales, 2 Church Hill Rd, Barnet EN4 8TB

Wednesday the 7th of January 10 - am - 4 : 30 pm

Thursday the 8th of January 10 - am - 4 : 30 pm

Please note, the interviews are at The Prince of Wales, Barnet, and not at The Woodman, as it is not open yet

Apply here, and one of the team will be in contact about your application

What we offer :

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You :

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection is a multi-award-winning hospitality group :

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand / Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship