Senior Workplace Experience Leader

Mitie; Royston; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company is seeking an experienced Workplace Experience Lead to manage and enhance customer experiences in client buildings. This role demands excellent leadership and communication skills, ensuring high service standards while maintaining compliance with health and safety regulations. The ideal candidate will have a background in soft services, be customer-focused, and possess the ability to handle demanding situations with a positive attitude. Responsibilities include managing front-of-house teams and fostering a positive workplace culture.

Qualifications

• Proven experience in Soft Services or Operations.
• Demonstrated track record of people management in customer-centric roles.
• Health & Safety training, minimum IOSH managing safety.

Responsibilities

• Manage and deliver exceptional workplace experience.
• Build and maintain customer relationships.
• Ensure safety and compliance across the working environment.

Skills

Leadership

Customer service

Problem solving

Communication

Health & Safety compliance

Education

Professional qualifications (IWFM or equivalent)

Job description

A leading facilities management company is seeking an experienced Workplace Experience Lead to manage and enhance customer experiences in client buildings. This role demands excellent leadership and communication skills, ensuring high service standards while maintaining compliance with health and safety regulations. The ideal candidate will have a background in soft services, be customer-focused, and possess the ability to handle demanding situations with a positive attitude. Responsibilities include managing front-of-house teams and fostering a positive workplace culture.