Senior Workforce System Administration Officer

NHS; United Kingdom; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A regional health authority in the UK is seeking a motivated individual to manage NHS workforce systems and ensure data accuracy. The role includes resolving data issues, delivering training, and supporting users with the new workforce solution. Ideal candidates will possess strong Microsoft Office skills, experience in training delivery, and the ability to work in a bilingual environment. This is a permanent, full-time contract offering a salary of £27,898 to £30,615 per annum, with opportunities for home and remote working.

Qualifications

• Experience of extracting data from multiple sources and presenting it in an appropriate format.
• Experience in delivering training on a 1:1 basis or to groups.
• Understanding of workforce systems.

Responsibilities

• Responsible for the management of NHS workforce systems.
• Monitor and resolve system and data issues.
• Provide specialist system training and guidance to users.

Skills

Experience of using Electronic systems

Experience of working in a team

Very good Microsoft Office skills

Able to manage multiple competing priorities

Experience of communicating with staff

Experience of delivering training

Education

NVQ Level 3 or equivalent

Job description

Job Summary

We are looking for a motivated individual to promote the use of Self‑Service functionality on the new workforce solution by facilitating and supporting users.

The post holder will be self‑motivated and hard working with a flexible approach to work.

You will be responsible for setting up and maintaining the framework that underpins the Electronic Staff Record, enabling payroll and HR functions, whilst preparing for the transition to the new workforce solution.

You will be required to support the accurate and timely entry of data into the systems.

Main Duties of the Job

This role is responsible for the management of NHS workforce systems, ensuring data accuracy and compliance with NHS policies and procedures.

The post holder will monitor and resolve system, access and data issues, analyse and validate reports to maintain high standards of data quality, and extract complex workforce information to support operational and statutory requirements.

The role includes the day‑to‑day management and development of staff, delivery of specialist system training and guidance to users, and the handling and prioritisation of routine enquiries to ensure a high‑quality service.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About Us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in‑hospital, mental health and learning disabilities services.

We work in partnership Cock with the three local authorities, as well as public, private and third‑sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion,шо
• 47 general practices (six of which are health board managed); dental practices (including four orthodontic); 97 community pharmacies noncection; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Details

Date posted: 13 January 2026

Pay scheme: Agenda for change

Band: Band 4

Salary: £27,898 to ाणी 30,615 a year per annum

Contract: Permanent

Working pattern: Full‑time, Home or remote working

Reference number: 100-AC010-0126

Job location: Picton Terrace, Carmarthen, SA31 3BT

Job Description – Responsibilities

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism, thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who can communicate in Welsh, we welcome applications from Welsh speakers.

Interview will be held on 04/02/2026.

Person Specification

Experience (Essential):

• Experience of using Electronic systems
• Experience of working in a team
• Very good Microsoft Office skills, particularly Outlook, MS Teams and Excel
• Able to manage multiple competing priorities and prioritise to meet demanding deadlines
• Experience of communicating with staff of different levels by email, face‑to‑face, MS Teams and phone
• Experience of extracting data from multiple sources and presenting it in a format appropriate to end users
• Experience delivering training

Experience (Desirable):

• Experience of using workforce staffing records
• Experience delivering training on a 1:1 basis or to groups
• NHS experience
• Experience producing analysis from raw data
• Experience of manipulating databases to retrieve information
• Thorough understanding of PADR process

Qualifications and Knowledge (Essential):

• NVQ Level 3 or equivalent level of experience
• Knowledge of computer systems
• Fact finding and dealing with complaints
• Knowledge of computer software and system maintenance
• Being part of a моменteam working towards a goal
• Working in a fast‑paced environment
• Communicating with service users
• Experience of working in an open‑plan administrative/office environment
• Knowledge of workforce systems

Qualifications and Knowledge (Desirable):

• CIPD (Level 3) or ILM (Level 3)
• Coach Approach

Other (Essential): Flexible approach to the needs of the service.

Other (Desirable): Welsh Speaker (Level 1).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission to the Disclosure and Barring Service to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will Nas considered alongside all other applications. For further information, visit the UK Visas and Immigration website.

Employer Details

Hywel Dda University Health Board

Picton Terrace, Carmarthen, SA31 3BT

Website: https://hduhb.nhs.wales/