Senior Waste Proactive Controller

Severn Trent Water; West Midlands; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading UK water management company is seeking a Senior Waste Proactive Controller to enhance waste management systems and ensure compliance within the wastewater estate. The successful candidate will collaborate with stakeholders to develop operational processes, provide technical advice, and manage staff training. Ideal candidates will possess strong knowledge of wastewater systems, stakeholder engagement skills, and proficiency in SAP and Microsoft Excel, fostering a culture of continuous improvement and proactive intervention.

Benefits

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave option

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Good understanding of wastewater assets and processes.
• Experience in training and developing teams.
• Ability to interpret complex business rules.

Responsibilities

• Maximize benefits of proactive systems in Waste Networks.
• Provide expert technical advice to stakeholders.
• Manage stakeholder updates and workflows.

Skills

Understanding of Infra and Non-Infra Waste Water assets

Coaching skills

Stakeholder engagement

Telemectry systems experience

Strong influencing skills

Attention to detail

Effective communication skills

Tools

SAP

Microsoft Excel

Job description

Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

Join Our Team at Severn Trent as a Senior Waste Proactive Controller!

Are you ready to make a significant impact in waste management and water recycling? Severn Trent is seeking a Senior Waste Proactive Controller to join our Customer Delivery team in the Waste OCC department. This role is based at STC and is classified as a Level 2 Technical Expert position.

Role Objective:

As a Senior Waste Proactive Controller, you will play a crucial role in maximizing the benefits of our proactive systems across Waste Networks and Waste Water Recycling. Your efforts will help reduce pollution, spills, and flooding events across our wastewater estate.

You will provide expert technical advice to Waste Proactive Controllers and stakeholders, and serve as an escalation point for complex cases. Ensuring that documentation for business processes and Standard Operating Procedures (SOPs) is maintained and up to date is a key part of this role.

Additionally, you will ensure that management information is accurate and current for stakeholder updates. Proactively managing stakeholders through key forums and communities of practice, and continuously improving team service, are also essential objectives.

WHAT YOU’LL BRING TO THE ROLE

Key Accountabilities:

• Act as the first escalation point for triage decisions, using your expertise to support team members in interpreting available information and deciding the correct course of action.
• Liaise with pollution and flooding leads to understand causes and identify opportunities for proactive intervention.
• Produce training material and an upskilling framework for the Waste Proactive Team, and deliver training on proactive systems and processes to team members and colleagues across the business.
• Develop and own the process and SOP documentation for the team.
• Collaborate with stakeholders to provide input on dependent processes, such as operational response and monitor placement.
• Own and develop the performance metrics and benefits tracking for the team.
• Ensure the team workload is distributed according to priority.
• Attend WWICOP and PPI COP meetings to pass on key messages and identify opportunities for the team to contribute further.
• Cover for the Team Leader when necessary.

Experience and Capabilities:

We are looking for candidates with a good understanding of Infra and Non-Infra Waste Water assets, operational activities and processes on wastewater assets, and experience using telemetry systems and data to identify problems. You should have experience influencing actions and change in external teams, training and developing teams, and using SAP and Microsoft Office products, primarily Excel.

Key capabilities include strong coaching skills to build understanding of complex assets and scenarios within the team, strong stakeholder engagement and networking skills, and strong influencing skills to drive action from stakeholder teams. You should be adept at interpreting and applying complex business rules, making decisions with limited evidence, and have excellent attention to detail. Effective written and verbal communication skills are essential.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

WHAT’S NEXT

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.

And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.