Senior Waiter/ Waitress

The Wolseley City; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A renowned restaurant group in London is seeking a Senior Waiter. This role involves ensuring high standards in restaurant operations while providing personalized customer service. Successful candidates will enjoy great benefits, including generous discounts and mental health support, promoting a culture of inclusivity and growth within the team.

Benefits

Generous discount on food and drinks

Team-led incentive scheme

Enhanced maternity and paternity leave

Access to mental health counselling

Training opportunities including masterclasses

Qualifications

• Experience in a similar role is preferred.
• Ability to deliver exceptional service and exceed customer expectations.
• Strong communication and interpersonal skills.

Responsibilities

• Collaborate with all departments for seamless restaurant operations.
• Provide knowledgeable service to guests based on their needs.
• Ensure customer loyalty through attentive and personalized service.

Skills

Customer service

Attention to detail

Team collaboration

Job description

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Located on King William Street near Monument Square, The Wolseley City embodies the essence of Piccadilly as a charming, younger sibling to the original. It features two private dining rooms, three elegant bar spaces, and offers all-day dining.

At The Wolseley Hospitality Group, we create places where people feel they belong.

Why work with us as a Senior Waiter?

• Enjoy a generous discount across our restaurants on food and drinks.
• Rewarding Excellence - a team-led incentive, earning up to £100 in high street vouchers.
• Enhanced Maternity and Paternity leave to support working families.
• Group-wide access to mental health counselling, legal and financial advice.
• Advance access to earned wages via Wagestream.
• A unique and varied training calendar including supplier trips, masterclasses, and visits.

We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow. Our diverse team reflects the inclusive culture.

The role of a Senior Waiter:

• Be instrumental in all restaurant operations from breakfast to dinner, collaborating with all departments.
• Capture and shape guests’ needs, offering knowledgeable responses – be proud to serve what we’re proud to create!
• Foster customer loyalty with attentive, personalised service for the warmest experience and highest standards - you are our greatest asset!

The Wolseley Hospitality Group portfolio of restaurants comprises The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho, and The Wolseley City in Monument.