Senior Visitor Experience Lead: Heritage & Guest Engagement

NATIONAL TRUST; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

An environmental heritage organization is seeking a Senior Visitor Experience Officer to enhance visitor experiences at Basildon Park. You will support the Operations Manager and ensure smooth operations, acting as the primary contact for staff and visitors. The ideal candidate will have strong leadership skills, a commitment to customer service, and the ability to manage and inspire teams, including volunteers. The role offers a competitive package, including a substantial pension scheme and various staff perks.

Benefits

Substantial pension scheme of up to 10%

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Discounts on gym memberships and shopping

Holiday allowance up to 32 days

Flexible working opportunities

Employee assistance programme

Free parking at most Trust places

Qualifications

• Knowledge of audience engagement and inclusive programming.
• Strong leadership and team co-ordination skills.
• Ability to respond to operational challenges with agility and professionalism.
• Ability to effectively monitor budgets and track performance.
• Deep understanding of health and safety, safeguarding, and compliance.

Responsibilities

• Support the Operations Manager to ensure smooth operations.
• Act as the main contact for staff and customers during emergencies.
• Supervise and manage volunteers.
• Provide top-quality experiences for visitors.
• Achieve high standards of presentation and service.

Skills

People skills

Leadership skills

Budget monitoring

Health and safety compliance

Audience engagement

Job description

An environmental heritage organization is seeking a Senior Visitor Experience Officer to enhance visitor experiences at Basildon Park. You will support the Operations Manager and ensure smooth operations, acting as the primary contact for staff and visitors. The ideal candidate will have strong leadership skills, a commitment to customer service, and the ability to manage and inspire teams, including volunteers. The role offers a competitive package, including a substantial pension scheme and various staff perks.