Senior User Researcher - Privileged Access Management (PAM)

Adecco; City Of London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency is seeking an experienced Senior User Researcher for a 6-month contract to lead user research activities in a secure environment, focusing on privileged access management. The role involves collaborating with product managers and engineers to translate research insights into actionable improvements. Candidates should have proven experience in similar roles within complex technical environments and an understanding of identity and access management principles. This position offers a competitive daily rate and hybrid working arrangements.

Qualifications

• Proven experience as a Senior User Researcher in complex environments.
• Experience in secure environments, particularly in government sectors.
• Strong presentation and communication skills.

Responsibilities

• Lead user research activities across various project phases.
• Translate research insights into actionable improvements.
• Conduct qualitative and quantitative research, including usability testing.

Skills

User research methodology

Collaboration with technical stakeholders

Qualitative research

Quantitative research

Communication of insights

User-centric design principles

Job description

Job Title: Senior User Researcher (Information Security - PAM/PAWS)

Contract Type: 6-month contract (Inside IR35)

Daily Rate: £650 inside IR35

Location: London, Bristol or Manchester (Hybrid - occasional on-site for critical meetings)

Clearance: Active SC clearance would be advantageous

Start Date: ASAP

About the Role

We are seeking an experienced Senior User Researcher to lead research activities within a secure environment, focusing on improving privileged access management (PAM) and related security practices. This is a high-impact role within a multidisciplinary team, shaping how identity and access controls are designed and implemented to strengthen organisational security posture.

Key Responsibilities

• Plan, design, and deliver a range of user research activities across discovery, alpha, and beta phases.
• Work closely with product managers, engineers, and security specialists to translate research insights into actionable improvements for privileged access workflows.
• Conduct qualitative and quantitative research, including interviews, usability testing, and synthesis of findings.
• Align research activities with strategic security objectives and compliance requirements.
• Communicate findings effectively to stakeholders, influencing design and policy decisions.
• Contribute to the wider user research community through knowledge sharing and best practice.

Essential Skills & Experience

• Proven experience as a Senior User Researcher in complex, technical environments.
• Strong background in planning and executing user research with internal participants and technical stakeholders.
• Experience working in secure environments within government or regulated sectors.
• Familiarity with identity and access management (IdAM) principles; PAM experience is highly desirable.
• Ability to apply a wide range of research methods and communicate insights clearly.
• Understanding of GDS Service Standards and accessibility principles.

Nice-to-Have

• Experience with privileged access management tools or workflows.
• Knowledge of compliance frameworks and security vetting processes.
• Background in AI-enabled research or analytics integration.

Please submit a copy of your latest CV for more information