Senior User Researcher

Triad; Greater London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A consultancy in the UK is seeking an experienced Senior User Researcher for hybrid work on public sector digital transformation projects. You will lead user research, work with multidisciplinary teams, and engage with various users to translate findings into actionable insights. The ideal candidate has a strong background in user research, practical experience in Discovery and Alpha phases, and the ability to present findings confidently. This contract role offers a competitive day rate and requires a commitment to accessibility and inclusivity.

Qualifications

• Strong track record as a User Researcher on public sector or consultancy projects.
• Hands-on Discovery and Alpha experience is essential.
• Comfortable working in agile, fast-paced environments.
• Confident presenting research findings to varied audiences.
• Familiarity with GDS service design standards and accessibility best practices.

Responsibilities

• Lead user research activities across Discovery and Alpha.
• Work collaboratively with consultants, client teams, and partner suppliers.
• Deliver research that informs service design and technology decisions.
• Engage with a range of users and stakeholders to understand needs.
• Translate findings into impactful outputs for multidisciplinary teams.
• Advocate for accessibility, inclusivity, and evidence-based design.

Skills

User research activities

Discovery and Alpha experience

Agile environment familiarity

Presentation skills

GDS service design standards

Job description

Senior User Researcher. Location: Hybrid (UK-based). Contract Type: Contract. Day Rate: £500 p/d, Outside IR35.

About the Role

Triad Group PLC is looking for an experienced User Researcher to join us on a contract basis, working as part of Triad-led teams across public sector digital transformation projects. You'll also collaborate closely with external partner organisations and stakeholders.

Key Responsibilities

• Lead user research activities across Discovery and Alpha.
• Work collaboratively with Triad consultants, client teams, and partner suppliers.
• Deliver research that informs service design and technology decisions.
• Engage with a broad range of users and stakeholders to understand needs and pain points.
• Translate findings into clear, impactful outputs for multidisciplinary teams.
• Advocate for accessibility, inclusivity, and evidence-based design.

Required Experience

• Strong track record as a User Researcher on public sector or consultancy projects.
• Hands-on Discovery and Alpha experience is essential.
• Comfortable working in agile, fast-paced environments.
• Confident presenting research findings to varied audiences.
• Familiarity with GDS service design standards and accessibility best practices.

About Triad

Triad is a UK-based consultancy delivering user-centred digital services. We work with public and private sector clients to solve complex challenges with smart, collaborative teams.