Senior UK Claims Operations Lead Hybrid 25% Bonus

Aston Charles; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm is seeking a UK Claims Operations Manager to lead the claims service delivery and drive improvements. Based in Leeds or Manchester, you will manage a team, oversee operational change, and ensure high standards of customer service. A strong background in claims operations and leadership skills are essential. An attractive salary plus a 25% bonus is offered, with a work-from-home option one day a week.

Benefits

Lucrative 25% bonus

Comprehensive suite of company benefits

Work-from-home option

Qualifications

• Experience in an insurance claims operations environment.
• Proven experience in overseeing and implementing operational change.
• Ability to engage effectively with a wide range of stakeholders.

Responsibilities

• Lead the Claims Administration Support Team.
• Drive MI Production within the division.
• Oversee the Claims Journey Audit process.
• Support Claims Leadership Team on emerging ad‑hoc projects.
• Represent the UK claims operation in cross team committees.

Skills

Leadership skills

Stakeholder engagement

Process improvement

Change management

Job description

A leading insurance firm is seeking a UK Claims Operations Manager to lead the claims service delivery and drive improvements. Based in Leeds or Manchester, you will manage a team, oversee operational change, and ensure high standards of customer service. A strong background in claims operations and leadership skills are essential. An attractive salary plus a 25% bonus is offered, with a work-from-home option one day a week.