Senior Travel Claims Leader (Large Loss) – Hybrid

CPS Group; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing insurance services organization in Cardiff seeks a Senior Travel Claims Handler to manage complex and high-value travel insurance claims with empathy and expertise. You will lead negotiations, ensure compliance, and build relationships with stakeholders. The ideal candidate has at least 2 years of experience in travel insurance, strong communication and analytical skills. This role offers a salary starting from £30,000, hybrid working, and 33 days of annual leave, along with professional development opportunities.

Benefits

Salary from £30,000

Annual salary reviews

33 days annual leave

Hybrid working

Pension scheme

Discounted gym membership

Employee Assistance Programme

Professional development support

Qualifications

• Minimum 2 years' experience in travel insurance claims, especially complex cases.
• Strong technical understanding of the claims process and policies.
• Exceptional communication skills with a compassionate approach.

Responsibilities

• Review and process complex travel insurance claims.
• Manage caseloads to ensure timely progression.
• Lead negotiations and settlements within authority.
• Support the Technical Claims Manager in customer outcomes.
• Champion continuous improvement and best practices.
• Build relationships with customers and third parties.

Skills

Minimum 2 years' experience in travel insurance claims

Strong technical understanding of claims processes

Exceptional written and verbal communication skills

Confident in handling Emergency Medical Assistance

High attention to detail and accuracy

Strong analytical and problem-solving skills

Ability to work under deadlines

Skilled at influencing and building rapport

Job description

A growing insurance services organization in Cardiff seeks a Senior Travel Claims Handler to manage complex and high-value travel insurance claims with empathy and expertise. You will lead negotiations, ensure compliance, and build relationships with stakeholders. The ideal candidate has at least 2 years of experience in travel insurance, strong communication and analytical skills. This role offers a salary starting from £30,000, hybrid working, and 33 days of annual leave, along with professional development opportunities.