Senior Travel Claims Handler

CPS Group Limited; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing insurance services organization in Cardiff is looking for a Senior Travel Claims Handler to manage high-value travel insurance claims. This role requires experience in negotiating settlements and an empathetic approach to assist customers during challenging situations. The position operates on a hybrid model, typically requiring 2-3 days a week in the office. Join a team focused on delivering exceptional customer service in a data-driven environment.

Qualifications

• Experience in handling complex travel insurance claims.
• Ability to provide empathetic guidance in challenging situations.
• Strong negotiation skills for claims settlement.

Responsibilities

• Review and process complex travel insurance claims.
• Manage caseload proactively to ensure timely progression.
• Negotiate and settle claims within my authority.

Job description

Senior Travel Claims Handler (Large Loss)

Full-time

• Cardiff (Hybrid)

About the Company

A growing, data-driven insurance services organisation based in central Cardiff is expanding its travel claims function. The business supports international insurance partners across customer service, claims handling, underwriting, pricing and operational excellence. With a strong focus on innovation, continuous improvement and delivering an industry-leading customer experience, the company is now looking for an experienced Senior Travel Claims Handler to help shape outcomes for customers during their most challenging travel moments.

You’ll play a key role in handling complex, high-value and large loss travel insurance claims, including medical emergencies, repatriation cases and major travel disruptions. Working closely with internal specialists and external partners, you’ll provide empathetic, expert guidance while ensuring every claim is managed thoroughly, fairly and efficiently.

The team operates a hybrid working model, typically 2-3 days per week in the Cardiff office.

Key Responsibilities

Review, assess and process complex or high-value travel insurance claims and complaints in line with policy wording and regulatory standards

Manage your caseload proactively, ensuring timely progression and excellent documentation

Lead on negotiation and settlement of claims within your delegated authorit...