Senior Telesales Executive

Freight Personnel; England; Hybrid; GBP 32,000; Full time

Job summary

A leading delivery service company in the UK is looking for a Senior Telesales / Internal Sales Executive in the Coventry area. The role, which offers a salary of circa £32,000 plus commission, is ideal for candidates with a strong sales background and a passion for new business development. This hybrid position involves 3 days in the office and 2 days of remote work, and requires excellent communication skills, motivation to achieve targets, and the ability to build relationships with clients.

Qualifications

• Previous experience in a sales or account management position required.
• Results-driven with a focus on achieving high performance.
• Excellent verbal and written communication skills.

Responsibilities

• Win new business and achieve monthly targets.
• Manage and convert inbound enquiries into sales opportunities.
• Build a pipeline of prospective customers through outbound activity.
• Prepare quotations and proposals for potential customers.
• Maintain accurate records of sales activities in CRM software.
• Act as a point of escalation for client issues.

Skills

Internal sales experience

Excellent communication skills

Results-focused

Ability to work with data

Experience in a sales environment

Job description

A new role has risen as a Senior Telesales / Internal Sales Executive working for a growing UK Express Parcels B2B and B2C delivery business based in South Coventry area.

The role pays circa £32,000 plus good commission and high OTE will suit anyone with a strong internal sales / telesales background with a new business hunger to bring on new clients, hit targets, hit KPIs and earn commission.

The role is hybrid with 3 days in the office and 2 days working from home and would suit someone living in Coventry, Leicester, Ryton‑on‑Dunsmore, Bedworth, Nuneaton, Rugby, Kenilworth, Leamington Spa and Birmingham.

Key Responsibilities:

• You will be responsible for successfully winning new business and achieve your monthly new business target in line with the company's strategic plan.
• This will be achieved through identifying SME's and developing a personal prospect funnel.
• You will monitor the performance of customers to ensure they trade to profile and are profitable, and you will deliver an action plan if variances occur.
• To be successful in this role, you will need to be target driven with experience gained within a core sales environment and naturally find motivation in achieving sales targets.

New Business

• Manage and convert inbound enquiries into sales opportunities.
• Build a pipeline of prospective customers by researching, lead sourcing and identifying potential leads through outbound call activity.
• Provide product and service information to customers, addressing their needs and concerns.
• Offer tailored solutions based on client requirements.
• Prepare quotations, proposals, and contracts for potential customers.
• Be a product expert, answering customer questions relating to the product specifications and pricing.
• Confidently explain and negotiate our commercial offering.
• Maintain accurate and up-to-date records of sales activities, leads, and customer information in CRM software. Compliance is key.
• Consistently onboard new customers using the prospect funnel you have created.
• Organise and hold virtual meetings with customers to proactively drive sales.
• Support new customers through the onboarding process.
• Provide accurate sales forecasts and reports to management.
• Coordinate and manage sales documentation and contracts, ensuring all paperwork is completed accurately and on time.
• Monitor the trading performance of customers ensuring they are trading to profile and meeting the requirements in terms of traffic mix.
• Act as a point of escalation for any client issues, providing prompt and effective solutions.
• Collaborate with other departments to resolve operational challenges, such as delays, service issues, or billing discrepancies.
• The ability to communicate, engage and to interpret the needs of the customer.
• Maintain an excellent working knowledge of all our clients' products and services sold and keep current on industry developments.
• Able to quickly build relationships and identify sales opportunities with new prospects, following up leads and converting to business wins.

Experience, Knowledge and Skills

• Previous experience gained within a sales or account management position/environment.
• Results‑focused, motivated by meeting targets and achieving high performance.
• Excellent communication skills, both verbal and written.
• The ability to work with data provided and utilise this to make informed decisions and to identify potential business leads.
• Based in the Coventry, Rugby, Kenilworth, Bedworth, Nuneaton, Leamington Spa, Ryton‑on‑Dunsmore, Leicester or Birmingham area.