Senior Telco Regulatory Analyst

Vonage; City Of London; On-site; GBP 60,000 - 75,000; Full time

Job summary

A leading telecommunications company is seeking a Compliance Specialist with over 5 years of experience in telecom operations. The role involves engaging with regulators, driving registrations, and preparing compliance reports. Candidates must possess solid knowledge of KYC/KYB and telecom compliance protocols. This position offers competitive benefits including unlimited discretionary time off and opportunities for professional development.

Benefits

Unlimited Discretionary Time Off

Private Medical Insurance

Multisport Gym Membership

Educational Assistance Reimbursement

Paid Volunteer Days

Professional development opportunities

Qualifications

• 5+ years of experience in telecom operations, number management, or carrier relations.
• Deep understanding of KYC/KYB and regulatory compliance protocols.
• Familiarity with industry regulations such as OFCOM and ACMA.

Responsibilities

• Engage directly with MNOs and regulators for compliance submissions.
• Drive registration with regulatory authorities across markets.
• Prepare and submit reports related to compliance and fraud monitoring.

Skills

Telecom operations experience

KYC/KYB knowledge

Strong documentation skills

Experience with ticketing systems (JIRA)

Collaboration tools (Confluence, Slack)

Job description

Benefits

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Three Paid Volunteer Days a Year
• Opportunity for professional development through conferences and training reimbursements

Responsibilities

• Engage directly with MNOs and regulators for compliance submissions and inquiries
• Drive registration with regulatory authorities and certification bodies across multiple markets
• Maintain and administer regulatory accounts/portals
• Prepare and submit ongoing reports related to compliance and fraud monitoring
• Monitor ticket queues for incoming compliance tasks and escalate as necessary

Qualifications

• 5+ years of experience in telecom operations, number management, or carrier relations
• Deep understanding of KYC/KYB, regulatory registration, and telecom compliance protocols
• Familiarity with industry regulations (e.g., OFCOM, ACMA, JUSA, etc.)
• Strong documentation and portal management skills
• Experience with ticketing systems (JIRA) and collaboration tools (Confluence, Slack, etc.)

Preferred Qualifications

• Experience with RCS, short codes, TFNs, and global messaging/voice markets
• Comfortable working across cross-functional teams in a regulated environment

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