Senior Technician (Client Services) (532794)

Service Tasmania; Launceston; On-site; GBP 48,000 - 51,000; Full time

Job summary

A government health department in Tasmania is looking for an ICT Deployment Technician to manage the installation and deployment of ICT hardware and software in healthcare facilities. The role requires strong technical support skills and the ability to communicate effectively with various stakeholders. Applicants should possess qualifications in ICT and relevant certifications. This position offers a full-time permanent role with competitive salary and benefits.

Benefits

Professional development opportunities

Range of leave entitlements

Fitness Passport

Qualifications

• Ability to deliver technology-based solutions in complex work environments.
• Strong interpersonal and communication skills for diverse stakeholders.
• Promote team understanding and learning.

Responsibilities

• Install, configure, and deploy ICT hardware and software.
• Provide technical escalation support for junior staff.
• Handle logistics for IT hardware, including retrieval and decommissioning.

Skills

Technical support

Customer service

Team collaboration

Communication skills

Education

Qualifications in ICT or related discipline

Industry recognised certifications

Tools

ICT hardware

ICT software

Job description

Overview

The role:

• New PC Deployment including software and printer installation
• Replacement of aged PC's
• Retrieval and decommission of IT Hardware
• Technical escalation for junior staff
• Other logistical duties including a requirement for a current Australian drivers license

Note: Please refer to the Function Statement and Statement of Duties for all the selection criteria of this position to address in your application.

About the DTSG Hardware Deployment Team

As an ICT Deployment Technician, you will be responsible for the installation, configuration, and deployment of ICT hardware and software across healthcare facilities. Your work ensures that systems are correctly set up, secure, and ready for use by clinical and administrative staff.

You will need

• Ability to deliver technology-based solutions, excellent customer service and accurate technical support within a high paced and complex work environment.
• Demonstrated ability to work collaboratively within a team and to foster understanding and learning.
• Well-developed interpersonal and communication skills including the capacity to provide clear advice and technical instructions to a broad range of stakeholders and customers.

Note: Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Why Tasmania

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australias only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmanias public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment

Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible.

*notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary

$98,255 to $103,069 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Benefits available to eligible candidates

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.

More information about our Employee Benefits can be found here.

Eligibility

Successful applicants will be required to meet the essential criteria.

• Appropriate qualifications in ICT or related discipline
• Industry recognised certifications
• Current Drivers Licence

Note: Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties: Senior Technician (Client Services) ICT2

Application Guide: Department of Health - Applicant Guide (word)

How to apply

Apply Online. Please click the Apply button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

For more information

Applicants who require further information are encouraged to contact the contact person for detailed information about the vacancy.

Name: James Mannering Position: Manager - Digital Technology Services Phone number: 0409558774 Email address: [e-mail]

What it is like working at the Department of Health

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify

One Health Podcast - Apple

Tasmanian Health Careers | Tasmanian

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.