Senior Technical Support Manager - SAP Enterprise Cloud Services EMEA North Team

SAP; London; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading software company in London seeks an accomplished Senior SAP Technical Consultant to support customers in their SAP S/4 HANA adoption. This role requires a minimum of 5+ years of SAP Technical Administration experience, with a focus on delivering high-quality results and collaborating effectively within a remote team. Candidates must have strong knowledge of SAP architecture and be able to lead technical discussions with clients.

Benefits

Constant learning opportunities

Great benefits

Flexible working models

Qualifications

• Minimum 5+ years of SAP Technical Administration experience required.
• Ability to work effectively in a virtual team.
• Experience with hyperscalers and SAP related migration tools.

Responsibilities

• Analyze and implement SAP support methodology.
• Own, lead and coordinate operational tasks and process improvements.
• Support the operation of technical system landscapes.

Skills

SAP Technical Administration

SAP Basis skills

SAP Solutions knowledge

S/4HANA architecture understanding

Technical Architecture skills

Tools

SAP HANA

Cloud technologies

Job description

Overview

We are looking for an accomplished Senior SAP Technical Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Senior Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners. This includes analyzing customer\'s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey. What you\'ll build: As a Technical Service Manager, you will be responsible for the technical and architectural discussions with the customer, solution roadmap development.

Responsibilities

• Analyze and implement SAP support methodology.


• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.


• Understand the SAP high availability and disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).


• Own, Lead and Coordinate operational tasks, escalations, process improvements.


• Support the operation of technical system landscapes.


• Deliver high quality and ensure stable operations.


• Identify top issues, define action plan and drive the resolution process.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process: For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.

Minimum 5+ years of SAP Technical Administration with SAP Basis skills and should have knowledge & experience on Administration and Operations of SAP solutions.

Additional qualifications:

• Ability to work effectively as a virtual member of a dynamic, dispersed team (remote).


• Strong background in SAP Solutions, SAP technology and products and cloud technology.


• Good knowledge on S/4HANA architectures and S/4HANA related migration paths and tools.


• Hyperscalers experience.


• Solid understanding as well as experience in SAP HANA.


• Experience in Technical Architecture/Implementation/Change Management.


• Deep experience in technical planning, implementation and configuration.


• Expert across multiple SAP and non-SAP technologies.


• Knowledge of SAP RISE or ECS experience would be an advantage.

At SAP, we keep it simple: you bring your best to us, and we\'ll bring out the best in you. We\'re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what\'s next. The work is challenging - but it matters. You\'ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What\'s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP Enterprise Cloud Services is part of the Customer Services & Delivery board area in SAP. Enterprise Cloud Services is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit along with technical delivery.

Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP\'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].