Senior Technical Support Engineer

TestYantra Software Solutions; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global IT service provider located in the United Kingdom is seeking an experienced IT Security Engineer. The role requires in-depth knowledge of Microsoft Intune, Active Directory, and endpoint management. Candidates should be proficient in troubleshooting, implementing security features, and automating processes. This position encourages innovation and demands effective communication skills for technical audiences.

Qualifications

• Experience with Microsoft Intune and SCCM, understanding of MDM/MAM/Conditional Access.
• Advanced Windows 11 troubleshooting in an Enterprise environment.
• Familiarity with structured change management.

Responsibilities

• Providing escalation support and in-depth investigation capability.
• Continuous assessment, testing and improvement of Microsoft Secure Score.
• Engineering solutions for automating Evergreen processes.

Skills

Active Directory and Group Policy

Zscaler (Internet Access and Private Access)

Microsoft Intune and Entra ID

Software packaging and deployment solutions for MSI, MSIX, App-V

Microsoft 365

Endpoint Privilege Management

Advanced PowerShell

Clear written/verbal communication skills

Education

ITIL certification (desirable)

Job description

Mandatory Skills:

• Active Directory and Group Policy
• Zscaler (Internet Access and Private Access)
• Microsoft Intune and Entra ID
• Software packaging and deployment solutions for MSI, MSIX, App-V
• Microsoft 365
• Endpoint Privilege Management

Key Responsibilities

• Providing escalation support and in-depth investigation capability for the GCC group
• Microsoft Secure Score continuous assessment, testing and improvement
• Evaluating, engineering and implementing (where appropriate) IT Security feature enhancement requests for the global endpoint estate
• Engineering solutions to help automate Evergreen processes such as:
• Self-service testing capability for application support and development teams to consume
• AutoPatch / Windows Update for Business
• Major Windows O/S updates
• Developing and maintaining PowerShell scripts for endpoint management automation tasks
• Ensuring systems and automated processes are designed with high availability and data protection in mind.
• Maintaining support documentation and issue tracking using Confluence and Jira

Experience & qualifications

• Endpoint & access management: Experience with Microsoft Intune and SCCM, and strong understanding of MDM/MAM/Conditional Access and Defender for Endpoint. Enterprise level Group Policy and Active Directory implementation and troubleshooting skills.
• Desktop engineering: Advanced Windows 11 troubleshooting. Desktop and Infrastructure troubleshooting and optimisation skills in an Enterprise environment
• Automation-first: Advanced PowerShell
• Security tools and principles: Attack Surface Reduction, least privilege access, Windows hardening, confident engagement with InfoSec.
• Networking foundations: HTTP, SMTP, DNS, TCP/IP, proxies, remote access and load balancers.
• Communication: Clear written/verbal communication and presentation skills for technical and senior audiences.
• Process: ITIL certification (desirable) and familiarity with structured change management.