Senior Technical Solutions Professional (ServiceNow)

Unisys; Milton Keynes; On-site; GBP 50,000 - 80,000; Full time

Job summary

A global technology solutions firm in Milton Keynes is seeking a professional skilled in pre-sales and solution architecture. You will lead engagements, nurture client relationships, and drive business growth through innovative solutions on the ServiceNow platform. This role requires excellent communication skills, technical prowess, and the ability to articulate value to clients. You will be integral in shaping project outcomes and participating in marketing events to promote solutions. Join a company dedicated to diversity and empowering its employees.

Benefits

Pension

Life Assurance

Private Medical

Option for private dental

Qualifications

• Proven ability to create technical assets such as PoVs and migration playbooks.
• Familiarity with sales methodologies like MEDDIC and Solution Selling.
• Ability to lead workshops and collaboratively shape solutions.

Responsibilities

• Collaborate with SE, CE, CDE & CTO organizations on account strategies.
• Identify and nurture new business opportunities.
• Create sales support materials and drive pipeline growth.
• Lead client interactions including workshops and project shaping.
• Participate in marketing events to promote solutions.

Skills

Strong technical understanding of the ServiceNow platform

Proven track record in pre-sales, solution architecture, and business development

Excellent communication and presentation skills

Experience with ITSM platforms including Freshworks and BMC

Ability to articulate business value and ROI of ESM solutions

Experience building and maintaining strong client relationships

Education

ServiceNow certifications - CSA, CIS, and CTA

Minimum 8 Years in consulting or professional services environments

Tools

ServiceNow

Freshworks

BMC Helix

Cherwell

Job description

What success looks like in this role:

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We specialize in delivering secure, cutting-edge digital platforms, cloud and infrastructure services, enterprise computing, and business process solutions. With a legacy of innovation and a forward-thinking mindset, Unisys helps clients across industries—from government to financial services—transform their operations and achieve mission-critical outcomes. Join us and be part of a team that’s redefining what’s possible through technology.

The role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms.

• Collaborate closely with SE, CE, CDE & CTO organizations to develop and execute account strategies.
• Identify, qualify, and nurture new business opportunities within existing and prospective clients.
• Create pursuit kits to support sales engagements and drive pipeline growth.
• Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs.
• Design and implement accelerators to demonstrate value and innovation across the ServiceNow, Freshworks and EasyVista platforms.
• Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell.
• Own and complete RFP responses, ensuring alignment with client requirements and sales objectives.
• Draft Statements of Work (SOWs) for client projects.
• Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing.
• Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads.
• Build and maintain strong client relationships at multiple organizational levels, acting as a trusted advisor.
• Provide feedback to product and marketing teams based on client and market insights.
• Oversee project execution by the ESS delivery organization.

You will be successful in this role if you have:

• Strong technical understanding of the ServiceNow platform.
• Proven track record in pre‑sales, solution architecture, and business development roles.
• Ability to create technical assets such as PoVs, accelerators, and migration playbooks.
• Excellent communication, presentation, and client engagement skills.
• Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell.
• Ability to articulate business value and ROI of ESM solutions to both technical and non‑technical stakeholders.
• Experience building and maintaining strong client relationships.
• Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling).
• Ability to lead workshops and shape solutions collaboratively with clients.

Key Performance Indicators (KPIs)

• Influenced and sourced Total Contract Value (TCV).
• Win performance and conversion rate of PoV projects to fully scoped and funded engagements.
• Pipeline generation and qualification targets.
• Number of client meetings, demos, and workshops delivered.
• Contribution to upsell/cross‑sell opportunities and customer retention rates.
• Client satisfaction scores related to pre‑sales engagements.

Preferred Qualifications

• Essential:
• ServiceNow certifications - CSA, CIS, and CTA.
• Desirable:
• ServiceNow CMA.
• BMC Helix ITSM Implementation Specialist.
• BMC Certified Expert / Architect.
• Experience with other ITSM platforms (BMC, Freshworks, Cherwell, EasyVista).
• Minimum 8 Years prior experience in consulting or professional services environments.

Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first‑class customers from a wide range of industries!

Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.

Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!

International work opportunities abroad for all employees

"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!

Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances

Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!

What do we offer?

• Pension
• Life Assurance
• Private Medical
• Option for private dental

#LI-PJ1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888‑560‑1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, or any other characteristic protected by law.