Senior Technical Engineer

Barbour; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading lifestyle brand in the UK is seeking a Senior Technical Engineer to enhance its IT infrastructure and support cybersecurity programs. You will design and implement new IT solutions while ensuring the stability and security of services. The ideal candidate should have strong technical skills in server and client operating systems, as well as experience in cybersecurity tools and processes. This role offers a flexible working environment and numerous employee benefits.

Benefits

Discretionary Company bonus scheme

Staff Discount

Health benefits

25 days holiday

Free onsite parking

Qualifications

• Proven experience in IT infrastructure and cybersecurity.
• Strong experience with monitoring and configuration.
• Capability in troubleshooting and optimizing network configurations.

Responsibilities

• Design and implement new IT solutions and projects.
• Provide high-level infrastructure technical support.
• Support audit work from third parties and remediate findings.

Skills

Client OS: Windows 10/11 and MacOS/iOS

Server OS: Windows Server 2012-2019

Active Directory

VPN setup and configuration

Email security gateway troubleshooting

Job description

Company Description:

The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour's wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.

Position Overview:

We have an exciting opportunity for a Senior Technical Engineer to join our IT team here at our Head Office in South Shields. A robust, scalable and secure infrastructure is critical to our business as it provides a platform for our Users, systems, wholesale trading partners and retail outlets to trade. Barbour is going through an exciting period of change, as we expand our global operations and continue to focus on our cybersecurity program.

The role will be pivotal to the team and department, working alongside the IT manager of Infrastructure and Cybersecurity to design, build and implement new solutions and services, whilst also maintaining and continuously improving the existing infrastructure alongside a programme of vulnerability mitigation and security hardening.

The role will involve collaborating directly with other teams within the IT department, providing high level infrastructure technical support and documentation, as well as mentoring of junior staff to enhance their expertise and maximise efficiency within the team. Expertise in cybersecurity tools and solid experience leading a cybersecurity policy and program are essential.

Main Duties and Responsibilities:

• Design and implement new IT solutions and projects
• Perform root-cause analysis for service interruptions and proactively implement mitigations
• Escalation support for the IT service operations team, and subject matter expert for junior staff in the Infrastructure and Security team
• Identify, design and implement improvements to existing solutions and processes within the business, having an automation and security-first mindset
• Creating and updating relevant documentation for business departments and the IT department
• Configuration and testing of the monitoring platform to ensure the highest availability of services to the business
• Monitoring and configuration of patch management system to mitigate vulnerabilities
• Analysis of security posture, and implementation of security hardening adhering to industry best practices
• Provide advice and guidance to the IT team and associated stakeholders around infrastructure solution decisions
• Represent Barbour in external projects with customers and suppliers
• Conduct internal and external penetration testing with assistance from third-party cybersecurity providers and remediate findings with a sense of urgency, based on risk level
• Support audit work from third parties, provide required information, log actions and address and remediate findings
• Ensure all Barbour company data is protected, regularly backed up according to company policy, recovered as required and regularly tested to ensure procedures and configuration are correct

Skills and Experience:

Essential:

• Client OS: Windows 10/11, and MacOS/iOS
• Server OS: Windows Server 2012-2019
• Server roles: Active Directory, Group Policy, DNS, DHCP
• M365 platform: AzureAD (Hybrid environment), Exchange Online, Sharepoint Online
• Backup and DR: On-premise and cloud based backups of virtual infrastructure, SaaS based backup solutions for M365
• Virtual Infrastructure: monitoring and management of virtual machines, hosts, networks and datastores, as well as SAN and NAS appliances
• Monitoring: SaaS based monitoring platform of on-premise servers, critical applications (such as SQL instances) and WAN connections
• Networking
  • Troubleshooting and configuration of traditional Cisco IOS devices and cloud based solutions
  • Experienced in physical network configuration, optimisation and troubleshooting
  • ACL troubleshooting and configuration
  • Wireless configuration, troubleshooting and optimisation
  • SASE management and configuration of perimeter security appliances, zero-trust and firewall as a service including perimeter firewall rules and SD-WAN config
• Configuration and monitoring of patch management solution (Windows updates and 3rd party applications)
• Email security gateway troubleshooting and configuration of policies

Desirable:

• Working with external MSP's and vendors for support and procurement
• Experience in working within an ITIL/ITSM environment
• Experience in taking changes through change management process
• Configuration and management of MDM solution for MacOS/iOS (such as Kanji or JAMF)
• Cellular connection management
• Public DNS management and configuration
• Knowledge of core email authentication standards (SPF, DKIM and DMARC)
• M365 Autopilot and Intune
• SSL implementation and configuration
• Knowledgeable in Cisco routing and switching technologies

Additional information:

• Some UK travel may be required for support and project work.

Benefits:

• Discretionary Company bonus scheme
• Staff Discount
• Staff Shop
• Healthcare Cash Plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Free onsite parking
• Subsidised canteen
• Operate hybrid & flexible working
• 4pm finish on a Friday
• Wellbeing support
• Refer a friend bonus scheme

Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.