Senior Technical Claims Lead - Customer Ops

Activate Group Limited; Peterborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading claims management company in the UK is seeking a Senior Technical Claims Handler in Peterborough. This role involves managing complex claims, coaching colleagues, and delivering exceptional customer service. We prioritize team member well-being with comprehensive benefits including health plans and generous holidays. Join us as we strive to be among the fastest-growing companies, ensuring professional development and a supportive work environment.

Benefits

33 days holiday

Personal health cash plan

Enhanced parental pay

Life assurance

Free breakfasts and fruit

Birthday surprise

Qualifications

• Experience within the insurance and claims sector is beneficial.
• Demonstrates effective leadership and promotes collaboration.

Responsibilities

• Manage and support the team to meet customer expectations.
• Deal with complex claims referrals through communication.
• Train and coach new colleagues in operational processes.
• Review work-in-progress claims to identify improvements.

Skills

Excellent customer service skills

Ability to work to strict deadlines

Excellent written and verbal communication skills

Self-development

Leadership

Job description

A leading claims management company in the UK is seeking a Senior Technical Claims Handler in Peterborough. This role involves managing complex claims, coaching colleagues, and delivering exceptional customer service. We prioritize team member well-being with comprehensive benefits including health plans and generous holidays. Join us as we strive to be among the fastest-growing companies, ensuring professional development and a supportive work environment.