Senior Technical Account Manager API Platform & Growth

Gravitee; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading technology company is seeking an experienced Technical Account Manager to enhance customer adoption of their API management platform. This role demands strong bilingual communication skills, 5+ years of experience, and the ability to solve complex technical challenges independently. Responsibilities include supporting onboarding processes, managing customer projects, and acting as a technical advisor. Join a fast-paced environment that offers excellent medical coverage, stock options, and opportunities for professional growth.

Benefits

Excellent medical coverage

Pension or 401k options

Stock option plan

25 days holiday

3 mental health days

Birthday off

Professional development allowance

Quarterly outings

Hybrid work culture

Global company culture

Qualifications

• Demonstrated experience handling customers of all sizes.
• Prior experience administering Access Management platforms.
• Ability to travel when required to meet with accounts.

Responsibilities

• Help customers during onboarding process with architecture design.
• Manage tracking of customer projects and resolutions.
• Communicate consistently with customers as a trusted advisor.

Skills

Professionally bi-lingual in French and English

Excellent communication skills

5+ years of experience

Strong desire to tackle technical problems

Tools

API management platform

Docker

Kubernetes

Job description

A leading technology company is seeking an experienced Technical Account Manager to enhance customer adoption of their API management platform. This role demands strong bilingual communication skills, 5+ years of experience, and the ability to solve complex technical challenges independently. Responsibilities include supporting onboarding processes, managing customer projects, and acting as a technical advisor. Join a fast-paced environment that offers excellent medical coverage, stock options, and opportunities for professional growth.