Senior Tech Support Engineer - Football & Performance Tech

Chelsea FC; Cobham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A prominent football organization is seeking a Senior Technical Support Engineer to oversee Technology Support operations at its training ground in Cobham. This role demands extensive Mac expertise and experience in sports technology to support and maintain high-performance systems. Key responsibilities include managing technical issue escalations, providing operational support during match days, and enhancing service delivery in a collaborative atmosphere. Ideal candidates thrive under pressure and have proven IT service delivery experience, ensuring outstanding support for all local systems and users.

Benefits

25 days annual leave plus Bank Holidays

Pension Contribution (5%)

Life Assurance (4× base salary)

Private healthcare through Vitality

Cycle to Work scheme

Chelsea Ticket Membership Program

Free staff lunches

Discount on club products

Employee Assistance Program

Qualifications

• Experience in a similar role leading IT service delivery.
• Strong grasp of core IT infrastructure and performance technologies.
• Proven experience in a high-pressure environment.

Responsibilities

• Lead all Technology Support operations at the Training Ground.
• Be a senior escalation point for technical issues.
• Maintain and troubleshoot Football Performance systems.
• Coordinate and support matchday and training session tech requirements.
• Manage incident and request tickets to resolution.

Skills

Mac expertise

Hands-on experience with performance technology

Positive mindset

Collaborative spirit

Calm under pressure

Education

Experience in IT service delivery

Tools

Cisco/Meraki

Microsoft 365

Intune

Azure

Catapult

Hudl

Job description

A prominent football organization is seeking a Senior Technical Support Engineer to oversee Technology Support operations at its training ground in Cobham. This role demands extensive Mac expertise and experience in sports technology to support and maintain high-performance systems. Key responsibilities include managing technical issue escalations, providing operational support during match days, and enhancing service delivery in a collaborative atmosphere. Ideal candidates thrive under pressure and have proven IT service delivery experience, ensuring outstanding support for all local systems and users.