Senior Support Worker

FitzRoy; Fakenham; Hybrid; GBP 27,000; Full time

Job summary

A community support organization in Fakenham is seeking a Senior Support Worker for their Support at Home service. This role combines leadership, administrative duties, and direct support to help individuals live independently. The ideal candidate will possess strong leadership and communication skills, with a commitment to person-centred care. A full driving license and vehicle access are essential. This position offers a salary of £26,102.58 per annum and various benefits, including holiday pay and health cash plans.

Benefits

30 days holiday including Bank Holidays

Employee Assistance Programme

Health Cash Plan

Loyalty awards and life assurance

Qualifications

• Experience as a Support Worker with supervisory responsibilities useful.
• Confidence balancing administrative and direct support tasks.
• Full UK driving license and access to own vehicle required.

Responsibilities

• Promote best practices and support person-centred care.
• Lead teams and manage staffing effectively.
• Provide hands-on support to individuals in their homes and community.

Skills

Leadership

Communication

Organizational skills

Person-centred support

Job description

Senior Support Worker

Location : Fakenham (community-based)

Service Type : Support at Home Service

Hours : 37.5 hours per week (Full Time)

15 hours per week – administrative / office-based duties

22.5 hours per week – direct support in the community

Salary : £26,102.58 per annum (£13.35 per hour)

Mileage : £0.45 per mile (paid while on support)

Reporting to : Service Manager & Deputy Manager

About the Role

We are looking for a passionate and experienced Senior Support Worker to join our Support at Home service in the Fakenham area . This is a varied and rewarding role, combining leadership and administration with hands‑on support, helping people to live independently in their own homes and within their local community.

As a Senior Support Worker, you will support the management team in a supervisory capacity while also delivering high‑quality, person‑centred support. You will lead by example, promote best practice, and help create a positive, open and safe culture for both staff and the people we support.

Key Responsibilities

Promoting Best Practice

Support teams to deliver person-centred support that reflects individuals’ needs, wishes and aspirations

Promote an open, inclusive and safe working culture

Complete quality and compliance audits and support improvement action plans

Support the achievement of service KPIs

Promote health and safety across the service

Act as an ambassador for FitzRoy within the local community and with external agencies

Champion organisational initiatives, including digital transformation

Supervisory & Leadership Support

Role model positive and inclusive team working

Support managers with rota planning, staffing cover and absence management

Allocate tasks and lead shifts to ensure effective service delivery

Provide guidance, supervision and support to Support Workers

Conduct support and development meetings and return‑to‑work interviews

Support the induction of new starters, bank and agency staff

Act as a first point of contact for day‑to‑day staff queries

Respond appropriately to emergencies in line with service protocols

Administration & Compliance (15 hours per week)

Ensure accurate and timely completion of records and reports

Maintain quality monitoring systems and digital records

Support the management of finances for people we support, in line with policy

Oversee medication management, audits and compliance

Use and support staff with digital systems such as ORS and Digital Support Plans

Carry out staff observations to support training and compliance

Direct Support (22.5 hours per week)

Provide hands‑on support to people in their own homes and in the community across the Fakenham area

Support individuals to achieve personal goals, maintain independence and access community activities

Build positive relationships with people we support, families and professionals

Travel between support visits, claiming mileage at £0.45 per mile

What We’re Looking For

Experience as a Support Worker, ideally with some supervisory or senior responsibilities

Strong leadership, organisation and communication skills

A commitment to person‑centred, community‑based support

Confidence balancing administrative responsibilities with direct support

A full UK driving licence and access to your own vehicle (essential)

Ability to travel across the Fakenham area

What We Offer

£12.35 per hour

£0.45 per mile + paid travel time

30 days holiday including Bank Holidays (pro rata) – increasing with service

Free Blue Light Card and paid DBS

Health Cash Plan – claim back on dental, optical, physio & more

Perkbox discounts on shopping, food, days out & wellbeing

Employee Assistance Programme – 24 / 7 access to virtual GPs, counselling & more

Loyalty awards and life assurance

Full training and genuine opportunities for career progression