Senior Support Technician - Head Office

Avante Care & Support; Faversham; On-site; GBP 30,000 - 33,000; Full time

Job summary

A not-for-profit care organization in Faversham seeks a Senior Support Technician to provide second-line IT support, lead IT projects, and ensure technology effectiveness. Candidates should have over 2 years of experience in ICT support and possess strong communication skills. The role offers a competitive salary between £30,000 and £33,000, along with opportunities for training and career progression.

Benefits

Competitive salary

Free DBS check

Pension contributions

Staff discounts

Ongoing training

24/7 GP & counselling support

Life assurance

Employee recognition awards

Qualifications

• 2+ years’ experience in ICT end-user support role.
• Experience with ticketing systems is preferred.
• Ability to mentor junior team members.

Responsibilities

• Provide second-line IT support to users.
• Lead small IT projects.
• Ensure technology empowers staff.

Skills

ICT end-user support experience

Helpdesk ticketing systems

Microsoft Remote Desktop Services

Microsoft Office

WAN networking understanding

Strong communication skills

Mentoring skills

Job description

Join Avante Care & Support as a Senior Support Technician

At Avante Care & Support, people are the heart of everything we do. As a not-for-profit organisation, we provide compassionate residential and home care to more than 1,000 individuals across London and Kent — always putting dignity and person-centred support first.

We’re now searching for a Senior Support Technician to join our IT team and play a key role in keeping our care homes and head office connected, supported and running smoothly.

What You’ll Do

You’ll be our go-to expert for second-line IT support, solving user issues, leading small projects and making sure our technology empowers our people to do what they do best: care. Based at our Faversham HQ, you’ll also visit other Avante locations when needed.

What You’ll Bring

• 2+ years’ experience in ICT end-user support role (ideally remote desktop environments)
• Experience with Helpdesk ticketing systems
• Knowledge of Microsoft Remote Desktop Services and MS Office
• Some understanding of WAN networking (a bonus!)
• Strong people skills — you communicate clearly and patiently with non-technical users
• The ability to mentor and guide junior team members

What We Offer

• Competitive salary — £30,000k to £33,000k DOE
• Work with a respected not-for-profit organisation making real social impact
• Free DBS check
• Pension contributions
• Staff discounts at 800+ retailers
• Ongoing training & clear career progression
• 24/7 GP & counselling support
• Life assurance
• Employee recognition awards

Ready to use your expertise to make care better? Apply now through our careers portal.

Closing date: 25 November 2025

All positions are subject to Enhanced DBS checks.

We are proud to be an Equal Opportunities Employer.

Due to high application volume, only shortlisted applicants will be contacted.

Avante Care & Support — together, we’re making care better.

Apply