Senior Sommelier

AccorHotel; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel group in Greater London is seeking a Senior Sommelier to enhance the guest experience through expert wine recommendations and service. This role involves inventory management, customer interactions, and ensuring compliance with health and safety standards. Ideal candidates will have prior experience in the hotel or retail sector, strong communication skills, and a passion for exceptional guest service. Benefits include staff meals, pension contributions, and employee discount programs.

Benefits

Free dry cleaning for uniform

Employer pension contribution of 3%

Enhanced sick pay

Life Assurance 1x salary

Employee assistance program

Discounted rates at Accor hotels

Qualifications

• Masterful and intuitive in wine recommendations.
• Good grooming standards and positive attitude.
• Experience as a Sommelier or Senior Sommelier.

Responsibilities

• Manage wine inventory and provide recommendations.
• Handle customer inquiries professionally.
• Ensure all safety and health procedures are followed.

Skills

Excellent communication skills

Previous experience in customer service

Passion for guest service

Leadership skills

Education

Sommelier qualifications

Certification in Hotel Management or Culinary Academy

Tools

Purchasing systems

Training system software

Job description

SCOPE OF POSITION

As a Senior Sommelier you are responsible for recommending wines and having a thorough and current knowledge of wines to deliver an excellent guest and member experience. A Senior Sommelier will also be required to assist in achieving department targets. You will be responsible for performing your tasks to the highest standards

RESPONSIBILITIES

Operation

• Responsible for inventory of wines
• Provide professional and current knowledge of wines to guests
• Recommend wines to accompany relevant dishes
• Handle all customer inquiries in an appropriate and professional manner
• Accurately manage all transactions during service
• Describe and up-sell wines to provide excellent customer experience
• Suggest wines to accompany new menus in line with financial budget
• Ensure accurate billing
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.

Leadership

• Ensure that revenue targets are met as set out in the annual budget
• Continually review and identify with your manager areas to increase revenue
• Ensure continued awareness and understanding of the industry and local markets

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified
• Be fully conversant with all departmental Fire Emergency and BOMB procedures
• Emergency procedures are rehearsed regularly with attendance records implemented and enforced to provide for the security and safety of guests and employees
• Ensure the safety of the persons and the property of all within the premises by strict adherence to existing laws statues and applicable ordinances and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department

Qualifications : Essential

• Intuitive & masterful
• Open minded
• Previous experience in a customer service role in the hotel / leisure / retail sector
• Good grooming standards
• Excellent communication skills
• Passion and commitment to delivering exceptional levels of guest service
• Excellent leadership skills where a positive environment culture is created by strong values
• Previous relevant experience as Senior Sommelier or high performing as Sommelier

Desirable

• A certification Hotel Management / Culinary Academy
• Sommelier qualifications
• Extensive knowledge of the London market
• Proficiency with computer programs Purchasing systems Training system

Why join our Raffles team

Not only will you be joining one of the worlds best hotels you will also receive great benefits including :

• Staff meals while on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events whether thats a pub quiz team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accors extensive brand portfolio.

What are the Raffles Values

• Be You : Be creative innovative and enthusiastic showing your personality and flair.
• Be Kind : Demonstrates humility and generosity through emotional connection with colleagues and guests.
• Be Happy : Consistently uplifting colleagues and guests through a joyful connection and positive personality.
• Be Confident : Openly shares knowledge and skills with other colleagues to achieve excellence.
• Have Your Purpose : Demonstrating care and responsibility within your role to make a tangible impact on the business.

Remote Work : No

Employment Type : Full-time

Vacancy : 1