Senior Software Engineer

Morson Talent; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading talent recruitment firm is seeking a Senior ServiceNow Developer to lead the technical direction of their CMS and Service Portal initiatives. The candidate will collaborate with team members to provide hands-on development, solution design, and integration architecture while guiding junior developers. With a strong focus on agility and best practices, this role demands extensive ServiceNow experience and technical proficiency, especially in JavaScript, HTML, and CSS. Competitive compensation and career growth opportunities included.

Qualifications

• Extensive ServiceNow development experience, particularly CMS & Service Portal.
• Strong hands-on expertise in JavaScript, HTML, CSS.
• Experience producing solution and technical design documentation.

Responsibilities

• Lead technical implementation of ServiceNow CMS and Service Portal solutions.
• Design and oversee integrations supporting CMS functionality.
• Work closely with Senior Business Analysts and UX/UI stakeholders.

Skills

ServiceNow development experience

JavaScript

HTML

CSS

Solution and technical design documentation

Agile

DevOps

Job description

Senior ServiceNow Developer

Client: Major UK Retail Organisation

Platform: ServiceNow

Focus: CMS Architecture, Service Portal 3.0, Integrations, Technical Leadership

Role Overview

The Senior ServiceNow Developer will take a technical leadership role within the ServiceNow CMS and Service Portal programme, working closely with the Lead Digital Architect, Business Analysts, UX/UI teams, and BAU stakeholders.

This role combines hands‑on development, solution design, integration architecture, and team leadership, ensuring solutions are scalable, secure, and aligned with enterprise and retail business needs.

Key Responsibilities

Solution Design & Architecture

• Work with the Lead Digital Architect to produce:
• Solution Design documentation
• Technical Architecture documentation
• CMS implementation designs
• Service Portal 3.0 release designs
• Ensure designs align with ServiceNow best practices and my clients standards.

Development Leadership

• Lead the technical implementation of ServiceNow CMS and Service Portal solutions.
• Delegate and oversee development tasks across junior and mid-level developers.
• Ensure consistent code quality, performance, and maintainability across the team.

Business & UX Collaboration

• Work closely with Senior Business Analysts and UX/UI stakeholders to:
• Validate and refine user stories
• Ensure acceptance criteria fully cover functional and non‑functional requirements
• Provide technical input into backlog refinement and sprint planning.

Integration Design & Delivery

• Design and oversee integrations supporting CMS functionality, including:
• Twilio (WhatsApp) integrations
• Data source transformations (XLS, APIs, external feeds)
• Ensure integrations are secure, scalable, tested, and well‑documented.

BAU Handover & DevOps Engagement

• Establish strong relationships with BAU teams.
• Lead handover activities, ensuring BAU has:
• Complete technical documentation
• Operational understanding of the solution
• Promote a DevOps‑style engagement, involving BAU early where appropriate.

Governance & Compliance

• Complete mandatory Post Office compliance training.
• Complete Change Excellence Framework training where applicable.
• Ensure adherence to Post Office change methodology, agreeing variations with the Change Portfolio Office when required.

Technical Skills & Experience

Essential

• Extensive ServiceNow development experience, particularly CMS & Service Portal
• Strong hands‑on expertise in JavaScript, HTML, CSS
• Experience producing solution and technical design documentation
• Proven experience designing and delivering ServiceNow integrations
• Strong understanding of Agile, DevOps, and enterprise delivery models

Desirable

• Experience with Twilio (WhatsApp) integrations
• Data transformation experience (XLS imports, APIs, middleware)
• Experience working in large retail or regulated environments

Leadership & Soft Skills

• Proven ability to mentor and delegate to development teams
• Strong stakeholder communication skills
• Ability to balance hands‑on delivery with strategic design responsibilities
• Proactive approach to risk, quality, and technical debt management

Key Deliverables & Success Measures

• Approved solution and technical architecture documentation
• High‑quality, scalable CMS and Service Portal implementations
• Successful delivery of integrations supporting business outcomes
• Smooth transition to BAU with documented, supportable solutions
• Compliance with governance, change, and training requirements