Senior Service Transition Lead — ITIL & Agile

Sodexo; City of Westminster; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading service provider is seeking a skilled Service Transition Manager to join their IS&T team in the City of Westminster. In this role, you will coordinate and deliver Service Design and Transition activities, ensuring smooth service transitions and best-practice ITSM processes. The ideal candidate will possess strong knowledge in ITIL, risk management, and Agile methodologies. With a competitive salary of up to £65,000 plus bonus, this role also offers 20+ benefits, including a retirement plan and health discounts.

Benefits

Gym discount

24/7 employee assistance programme

Discounts to over 1,900 brands

Qualifications

• Proficient in creating service design & transition documentation.
• Experience in managing acceptance into service efficiently.
• Understanding of controlled change processes.

Responsibilities

• Coordinate and deliver Service Design and Transition activities.
• Support governance boards with expert input.
• Maintain relationships with project teams and stakeholders.

Skills

Service Design

ITIL V3/V4 Foundation

Agile methodologies

Risk assessment and management

Communication

Education

Relevant IT/Project Management qualification

Job description

A leading service provider is seeking a skilled Service Transition Manager to join their IS&T team in the City of Westminster. In this role, you will coordinate and deliver Service Design and Transition activities, ensuring smooth service transitions and best-practice ITSM processes. The ideal candidate will possess strong knowledge in ITIL, risk management, and Agile methodologies. With a competitive salary of up to £65,000 plus bonus, this role also offers 20+ benefits, including a retirement plan and health discounts.