Senior Service Manager

Medaille Trust; Liverpool; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading support organization for survivors in England is seeking a Senior Service Manager to oversee safe houses in Liverpool, Manchester, and Halton. This role combines leadership, compliance excellence, and compassion to ensure high-quality care for service users. The ideal candidate will have experience in team management, knowledge of safeguarding standards, and excellent communication skills. The organization is committed to providing support to survivors of modern slavery, making a significant impact in their lives.

Qualifications

• Proven experience in team management and compliance within a care or support setting.
• Strong knowledge of Health & Safety, safeguarding, and quality frameworks.
• Excellent communication, organisational, and IT skills.
• Experience in modern slavery support is desirable but training will be provided.

Responsibilities

• Lead and motivate a dedicated team, ensuring high quality supervision and support.
• Take ownership of Health & Safety compliance and quality assurance measures.
• Oversee budgets and service delivery focusing on efficiency and standards.
• Ensure service users receive care and advocacy to rebuild their lives.

Skills

Team management

Compliance knowledge

Health & Safety knowledge

Communication skills

Organizational skills

IT skills

Job description

We are currently looking for a Senior Service Manager to oversee safe houses based in Liverpool, Manchester and Halton areas. This role is a chance to combine your leadership skills, compliance excellence and compassion.

In the role you will:

• Lead and Inspire: Manage and motivate a dedicated team, ensuring they receive high quality supervision, training, and support.
• Champion Safety & Quality: Take ownership of Health & Safety compliance, safeguarding standards, and quality assurance measures including CQC and internal audits.
• Drive Operational Excellence: Oversee budgets, payroll, and service delivery with a focus on efficiency and high standards.
• Empower Survivors: Ensure service users receive the care and advocacy they need to rebuild their lives.

What we are looking for:

• Proven experience in team management and compliance within a care or support setting.
• Strong knowledge of Health & Safety, safeguarding, and quality frameworks.
• Excellent communication, organisational, and IT skills.
• Experience in modern slavery support is desirable, but not essential as training will be provided.

About Us

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.

We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

Interested? For full details and how to apply please visit https://www.medaille-trust.org.uk/vacancies

If you have any queries, please contact HR on [e-mail]

Closing Date: Monday, 29 December 2025 at 10 : 00 A.M.

Interview Date : TBC

Applications will be reviewed as they are received, and we reserve the right to interview / appoint before the closing date. Early applications are therefore strongly encouraged.

The role is subject to satisfactory Disclosure & Barring Service Checks.

The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.