Senior Service Designer — Public Sector UX Lead

Methods Business and Digital Technology; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established IT Services Consultancy in Manchester is seeking a passionate Service Designer to enhance public sector services. The role involves advocating for user-centered design, developing best practices, and mentoring junior team members. You'll be part of exciting projects that impact society positively. Candidates should have good communication skills and experience working in agile environments. This role offers a supportive work culture, flexible working options, and a range of benefits.

Benefits

24/7 confidential employee assistance programme

Flexible working options

25 days annual leave

2 paid volunteering days

Private medical insurance

Enhanced maternity and paternity pay

Responsibilities

• Identify and develop best practices in service design.
• Advocate for user needs and create accessible services.
• Create service maps and visualise design problems.
• Communicate design concepts to users and stakeholders.
• Mentor junior team members in service design practices.

Skills

Service design

User-centered design

Communication

Agile methodologies

Workshop facilitation

Education

Relevant industry experience

Job description

An established IT Services Consultancy in Manchester is seeking a passionate Service Designer to enhance public sector services. The role involves advocating for user-centered design, developing best practices, and mentoring junior team members. You'll be part of exciting projects that impact society positively. Candidates should have good communication skills and experience working in agile environments. This role offers a supportive work culture, flexible working options, and a range of benefits.