Senior Service Designer – Inclusive, Digital Transformation

Capgemini; Newcastle upon Tyne; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading consulting firm in the UK is seeking a Service Designer to drive innovative user-centric solutions across various projects. The successful candidate will harness design thinking and champion inclusive practices while collaborating with cross-functional teams. This position offers hybrid working and the opportunity for significant personal and professional growth, working with diverse clients and contributing to impactful transformations.

Benefits

Access to training and certifications

Flexible working arrangements

Mental health support programs

Monthly team events

Qualifications

• Proven experience in service design.
• Ability to create service design artefacts and outputs.
• Experience working with diverse user research.

Responsibilities

• Maximise client value through service design.
• Support clients through end-to-end service design processes.
• Embed design thinking/user-centricity.

Skills

User‑centred design

Critical thinking

Problem solving

Accessibility guidelines

Facilitating workshops

Agile (scrum) environment

Strong stakeholder management

User-centricity advocacy

Education

Experience working with GDS service standards

SC (Security Check) Clearance

Tools

Service design tools

Job description

A leading consulting firm in the UK is seeking a Service Designer to drive innovative user-centric solutions across various projects. The successful candidate will harness design thinking and champion inclusive practices while collaborating with cross-functional teams. This position offers hybrid working and the opportunity for significant personal and professional growth, working with diverse clients and contributing to impactful transformations.