Senior Service Delivery Leader — SaaS & Automation

Diana B. Beauty; England; On-site; GBP 68,000 - 80,000; Full time

Job summary

A dynamic beauty company in Milton Keynes seeks a Head of Service Delivery to lead a team focused on operational excellence and customer success. This role requires proven senior leadership experience in fast-paced environments and a strong ability to implement SaaS solutions. As part of their commitment to innovation and collaboration, you will help drive change and deliver measurable results within a technology-driven organization.

Qualifications

• Proven experience in senior operational leadership within a fast‑paced or service‑oriented environment.
• Strong people leadership skills with a track record of building and developing high‑performing teams.
• Experience implementing technology solutions to improve efficiency and scalability.

Responsibilities

• Lead and inspire a team of managers and service professionals to deliver outstanding results.
• Drive operational excellence through process optimisation, capacity planning, and workflow improvements.
• Collaborate across departments to align operational goals with business strategy.

Skills

Operational leadership experience

People leadership

Process improvement

Experience with SaaS solutions

Commercial acumen

Data-driven decision making

Job description

A dynamic beauty company in Milton Keynes seeks a Head of Service Delivery to lead a team focused on operational excellence and customer success. This role requires proven senior leadership experience in fast-paced environments and a strong ability to implement SaaS solutions. As part of their commitment to innovation and collaboration, you will help drive change and deliver measurable results within a technology-driven organization.