Senior Service Delivery Lead – Enterprise Client Success

AccessPay; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services company in Manchester seeks a motivated Service Delivery Manager to lead a growing team. This role involves ensuring high-quality customer experience, managing incidents, and developing the service delivery team. The ideal candidate has a proven track record in customer service, strong leadership skills, and financial services experience, particularly in payments. An array of perks, including gym membership and share options, makes this an attractive opportunity.

Benefits

Free Gym Membership with Pure Gym

EMI Share Options Scheme

Season Ticket Loan

Health Shield Cash Plan

Cycle to Work Scheme

Birthday off work

Free breakfast & lunch

Discounted Parking - £5

Qualifications

• Successful track record in building and growing service delivery teams.
• Experience in a customer-facing environment.
• Background in incident management and reporting.

Responsibilities

• Lead and inspire a team of Service Delivery Managers.
• Ensure adherence to incident management policies.
• Maintain relationships with senior internal and external clients.

Skills

Customer experience management

Incident management

Team leadership

Client relationship building

Job description

A leading financial services company in Manchester seeks a motivated Service Delivery Manager to lead a growing team. This role involves ensuring high-quality customer experience, managing incidents, and developing the service delivery team. The ideal candidate has a proven track record in customer service, strong leadership skills, and financial services experience, particularly in payments. An array of perks, including gym membership and share options, makes this an attractive opportunity.