Senior Service Advisor

autoskills-uk; Hessle; On-site; GBP 28,000 - 33,000; Full time

Job summary

A professional automotive service company in Hull is seeking an experienced Senior Service Advisor. You will be responsible for arranging service bookings, upselling services, and ensuring a high level of customer satisfaction. Applicants should have 2-3 years of experience, knowledge of DMS systems like Kerridge, and a full UK driving licence. This role offers a basic salary with an OTE of up to £33,000 and benefits including staff discounts and continued training.

Benefits

Staff discounts

Free parking off-site

Continued training and development

Qualifications

• 2-3 years of experience as a Service Advisor is required.
• Full manual UK Driving Licence is necessary.
• Experience in upselling is important.

Responsibilities

• Arrange Service Department bookings.
• Ensure efficient workshop loading and meet customer requirements.
• Upsell works and special offers/Service Plans.

Skills

Customer service

Upselling

Kerridge or similar DMS knowledge

Tools

Kerridge

1 link

Pinnacle systems

Job description

Overview

Senior Service Advisor
Basic Salary: £28,000
OTE: Up to £33,000
Location: Hull
Hours: Monday to Friday 08:00-18:00, 1 in 3 Saturdays 08:30-12:30

Benefits

• Staff discounts
• Free parking off-site
• Continued training and development

Responsibilities

• Arranging Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
• Upselling works to be completed and special offers/Service Plans

Qualifications

• Must have previous experience as a Service Advisor - 2/3 years experience
• Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
• Previous experience Upselling
• Full manual UK Driving Licence

How to apply

If you are interested in this Service Advisor position, please contact Lucy @ Auto Skills and quote job number: 50970