Senior Service Advisor

D.M.Keith Limited; Bradford; On-site; GBP 30,000 - 37,000; Full time

Job summary

A family-run automotive dealership in Bradford is seeking a Senior Service Advisor to provide world-class customer service. This opportunity offers an OTE of up to £37,000 per annum and emphasizes training, teamwork, and internal promotion. Candidates should have strong communication and relationship management skills. The role involves handling customer interactions, advising on queries, and booking vehicles. Flexible hours and industry-leading compensation are offered.

Benefits

30 days holiday, increasing with service length

Pension Scheme

Discounts on servicing and repairs

£25 contribution to eye tests

Cycle to work scheme

Qualifications

• Ability to work in a busy, fast-paced environment.
• Must hold a current, valid, clean driving license.
• Strong customer service orientation.

Responsibilities

• Handle customer interactions professionally.
• Advise on technical queries.
• Book vehicles into the workshop and update customers.

Skills

Customer focus

Relationship management

Communication skills

Job description

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We are recruiting for a Senior Service Advisor to join our team at Skoda Bradford.

This is a fabulous opportunity to join a family-run business in the AM top 50 and represent one of our fantastic manufacturer partners.

We are looking for ambitious and driven individuals who are passionate about providing world-class customer service. This role offers an easily achievable OTE of up to £37,000 per annum.

About the Business

Our business started over 60 years ago and has remained in the same family. From humble beginnings, we have grown to be in the top 50 car dealers in the country. With 21 businesses and over 600 staff, many of whom have been with us for years, we value genuine people who care about customers and have a can-do attitude.

We recruit for attitude and train for skills, welcoming candidates who enjoy working with customers and embody our Family Values of Fit, Fun, Family, and Fearless. No automotive experience is necessary, as we provide manufacturer training and work with top sales trainers to develop your skills.

We expect hard work, but in return, offer an industry-leading package, flexible hours, and opportunities for internal promotion. We seek individuals with outrageous ambition to excel and a drive to be the best.

About You

You should be able to work as part of a team in a busy, fast-paced environment. Customer focus, relationship management, and communication skills are essential.

Your duties will include handling customer interactions professionally, advising on technical queries, booking vehicles into the workshop, and updating customers on progress. Maintaining a presentable appearance and hygiene, including work wear, is also expected.

What We Offer

• 30 days holiday (including Bank Holidays), increasing with service length
• Pension Scheme
• Discounts on servicing and repairs for your family and friends
• £25 contribution to eye tests
• Cycle to work scheme

You must hold a current, valid, clean driving license.

If you're interested in a career in the automotive industry, this is a fantastic opportunity for lifelong growth.

Hours

Monday - Friday, 9:00 AM - 6:00 PM with staggered shifts, and one in three Saturdays.

We are an equal opportunity employer committed to creating an inclusive environment for all employees, without discrimination based on race, ethnicity, gender, age, religion, disability, or other characteristics.